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Some of you may have read some of our problems before. Basically the voice mail was doing some strange things(dropping out almost daily). We found a bad card in the phone system and wound up upgrading to 6.1 on the MICS. Our nam is still running 4.0 and I am told it needs to be upgraded to 4.1...

It appears that the system version is 30CPE06 NAT Not sure where to find the information on versions of voicemail etc. I am not real familiar with phone systems, but if you can tell me where to look for the information I will get it. I didn't see anything under feature 983 that indicated what...

As a result of the problem we had a few weeks ago we had to replace the system software. I am sure it is a newer version than what was originally installed. I have read in other threads about a "patch" that was needed on some VM systems when this is done. Could that be affecting this?

Anyone have any other ideas? Any weird settings that could affect this?

The settings are as follows: Transer callback is set at 3 forward no answer is set at 4 DRT delay is 6 The way it is working now if someone calls and gets the AA they get transferred to the proper extension. If that person is not in they are forwarded to voicemail and all is good. If someone...

This worked so well last time thought I would try another question. We have a MICS system and when the operator transfers a call to a DN and no one answers the call rings back to the operator (or to the AA if the return to AA) is enabled. Is there a way for the operator or anyone else anwering a...

Problem solved. The problem turned out to be what was originally posted. It was incorrect setting on the transfer recall setting. When I originally checked it I thought it looked okay, however I was looking at it backwards I guess. When I reduced that timer it works perfectly. Everything is back...

Okay, I am getting a little further here. It appears that if I delete a mailbox and recreate it, the system works correctly. This gives me a way to get everyone back working properly with the exception of the general delivery mailbox. This mailbox is assigned to the receptionist phone (dn 400)...

Feature 485 does indicate the voicemail dn to be 485. When I set the phone to forward to 485 and no one answers it eventually just says "exiting the system, goodbye".

I guess I didn't explain it right. My dn is 401, it was 401 before the software crashed. My voicemail is malbox 401. The default dn's started at 221. We changed the dn from 221 to 401 to match the mailbox and original extension numbers. All extensions were set to forward to 485 which I was told...

Okay, Here is the latest thing that I have found. Keep in mind that I know just enough to screw the system up. Our extension DN's are changed from the system defaults. We have extensions in the 400's and the 600's. The defaults start at 221. My extension is 221 which has been changed to 401. All...

Transfer callback is set to 12, DRT to prime is set to Y, DRT delay is set to 10. Is there anything else I need to look at? The phone system software went down last week and was replaced. The voicemail works interoffice if you dial an extension internally, just not when an outside line is...

Okay, Here is what I have found so far. The return to AA is set to yes. The voicemail option is also set to Y. Where are the timers that are referred to, which feature number? So far this place is great. Problem not solved but a lot of people that know a lot more than I do!!

The forward no answer is set to forward to voicemail. I will check on the return to AA in the morning. Should the return be set to "yes"?

I have an ICS with Norstar voicemail 4.0. When callers call in and the AA answers they can enter an extension and get to whoever they wish to talk with. If that person is not in the voicemail does not answer. They get a message that simply says "exiting the system" and then are disconnected. Any...