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I cant see any where to change the properties re:" to not go to the SS MB when none logged in" There is no option to leave a message or otherwise in: the skillset properties or in the properties of the day routing table not sure if this is related: In terms of my que though as a stop gap for...

Is there anyway to prevent this ? I dont mind it if I could get a phone to notify / display that there is a message in the skillset

I have reviewed all of my CCR/AA as well as the properties of the actual skill set. Though callers are still leaving voice messages on this extension: Can anyone explain to me why or how callers are ending up in this mailbox ? any help appreciated.. thanks

I am having the same problem on the BCM 400/4.0, though reinstalling the Element Manager did not resolve the issue ( I completely removed it and reinstalled after patching) , I am patched to the current August Smart update. Any help appreciated

Hopefully XetaTech can check back on this Your table was very helpful, however, I am stuck or unsure how best to proceed: My special Thursday only greeting, only plays from 9AM until 1PM, after which is regular business hours until 8PM (non business) If you could help that would be great...

re: different greetings/ CCR There are 3 in use for every other day: Normal, Lunch, Non-Business re: Holiday, that might end up being what I need to do thanks

Hello, I am using CallPilot 37.00.87.22, on the BCM 400 I need to schedule a single CCR to play on Thursday Mornings, The greeting/ccr cannot play during Non Business This greeting/ccr does not play any other time of the week, I am limited due to the 4 time slots being utilized withing the...