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Thanks!

not sure of the lingo on the first part. Explain?

Customer has 0x32 w/ 4.1 and pri. Service provider calls customer and says they notice a lot of calls going to the middle east. Customer knows they are not making them. How could it be hijacked? How can I stop it? Maybe through the voicemail? Any help will appreciated.

Analog trunks, MICS,not sure of the release. At least 4.1. It's only about a year old i think.

I get a call from a customer. They say they get "phantom calls" that ring on one set. It doesn't happen a lot. Just enough to be annoying. Also if there not in, the calls fill up there v-mail with disconnect messages. I sent a tech on-site. He said he fixed it by changing the operator status to...

Ive heard conflicting statments on this subject. I've heard as long as you have at least 4.0 your ok to go up to 7.1 without the upgrade tool. Is this true ?

What is the range of numbers for target lines on mics 7.1 software?

It is an eltra elite 48. Plenty of slots open.

im new to nec ,how do i install a new station card.

I'm not sure of the software version of an 0x32. I'm still fairly new to nortel products. How to you tell? This is the system version I have. ST 30M1E05 NAT Thanks in advance for any help.

A customer called, said system is messed up. I get on site and basically it had lost all programming. I rebuilt everything,then that night they called. Said when they dial 9 to get out it said "invalid route". I get on site the next morning and the problem is gone. I checked the...

Does Nortel offer a call center solution? If not , any recommendations?

I have a customer that runs a business supply company.They have four customer service reps that answer all incoming calls. Problem is ,these reps can be taking orders for 15 minutes at a time.This requires them to put customers on hold.They wish to never put anyone on hold.I need a way for these...

I was afraid of that. They do have did's. Besides upgrading ,anything else anyone recommend?

My other question is, how can I program other sets to see that a call is on hold ? I have a total of 4 m7324's all with klm's attached. They need to know which calls are on hold on each others sets,and be able to answer those calls. They have 4.1 software (I think).Can I turn on enhanced cap for...

Will that work with PRI?

I know this is not possible. Is there another feature besides park and camp that would enable one user to pickup another users held? Thanks > Ronnie