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how would i go about trying that, chuck14? i am using Modular Messaging 2.0. either i am blind or dont know where that setting is because i cant find it anywhere.

in the "Backup Operator Mailbox" field, you type the phone number of the cell phone you want the call to go to. If your phone system requires a dial out number, you have to be sure to include that before the phone number. ie. 92125551234.

we have an s8500 with modular messaging 2.0. does anybody know how i can have some sort of notification message sent to a cell phone if the user is needing to be contacted if away from her desk? obviously i can do a zero out and have the cell phone ring, but the user doesnt want her phone...

I'm not sure I know where that visual alerting option is. He is using a 6424D+.

well I dont want him getting bombarded with voicemails that were intended for the helpdesk. I'm more or less looking for a way to make his phone join the hunt group after X amount of seconds.

Or if there is a way that I can put him on a timer. Meaning that after 10 seconds of the helpdesk line ringing, his phone will begin to ring. If that makes any sense...

I currently have my boss set up to be able to pick up calls to the helpdesk if everybody is busy or away from their desk. The problem is, he has no way of telling from his phone if there is a call ringing in. He is, however, able to see if there are any calls in queue (if all techs are on the...