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For a remote office with only IP phones (no gateways or processor), how will CM 5.2 determine which gateway is the best option for providing dial and ring tones to the remote phones? I just deployed IP phones to a small office, and I'm surprised to see those phones attempting to use a gateway...

Ugh... it was the Windows firewall running on my new Windows 10 machine. The Shame!!!!!! Sorry everyone.

I just tried snowman50's suggestion of changing HTTP service from unsecure+secure to something else and then back to unsecure+secure again. Still no luck.

After performing the AT-SECURITYRESETALL, Manager prompted me to set new passwords for Administror, Security and System. Still no luck. Any other suggestions? Is there an upgrade log file I can refer to?

I have an IP500V2 running 9.1.4.0 build 137. I'm trying to upgrade it to 9.1.8.0 build 172. It fails the initial check on every module... "All selected units failed to transfer" I changed the "Monitor Password" to confirm I'm using the correct password. Still no luck. Any other suggestions?

We recently had an Avaya IP Office 9.1 installed in a standalone location overseas. 125 Avaya 1608 H.323 phones. We now have a need to support 125 more users, but the new users only need a soft phone solution. I'm working with a foreign vendor and there is a language barrier. Can someone here...

I have an H.323 tie trunk setup between CM 5.2 and IP Office 9.1. 4-digit-dialing works. The only issue I'm having is with the Called Party ID. When I place a call from a device on the CM 5.2 side, I do not get a Called Party ID on my phone's display. On the far end (IP Office 9.1) they see my...

We had SA8888 (Per Station Music On Hold) enabled and working for several months on CM 5.2. It has suddenly stopped behaving. The Special Application is still enabled, and we still see the "Music Source" field on station forms. However, the Tenant's music source has suddenly taken control again...

IPO 9.1 with an ISDN PRI in US. When they dial out, the system is setting up Calling Party ID with an extra digit appended to the end. They originally reported it to me as "It's adding a 0 to the end of our number", but I have seen it append other random digits to the end of every Calling Party...

amriddle01, That worked. Have a star!

Gunnaro, ISDN PRI. amriddle01, Hah! I wondered, but I was afraid to ask that. I shall give it a shot. Thanks!

I have (2) Incoming Call Routes with the same destination. When the user makes an outbound call, how does the IP Office system determine which one will be used as the Caller ID? It is setting the calls up with the opposite of what we want. I'm not sure why it's choosing one over the other, but...

At this particular location (34), the service provider (Windstream) still completes the local call with the leading 1. But at another location or ours, the service provider (TW Telecom) will deny the call with a "You do not need to dial the 1" type of error message.

Here is the ARS entry: 84 7 7 341 hnpa Here is a trace without Prefix Mark 1 on route 341: 14:58:55 dial 9840739 route:HNPA|ARS 14:58:55 term trunk-group 1934 cid 0x2cfe 14:58:56 dial 98407394 route:HNPA|ARS 14:58:56 route-pattern 341...

If I set Prefix Mark 1 on a route, CM is setting up 7 digit HNPA calls with a leading 1. I was under the impression Prefix Mark 1 would only setup the 1 on 10D FNPA. What am I missing?

@mattKnight, have a star! And I thank you, sir.

We're getting complaints of Avaya 9608 IP phones not logging "Missed" calls. We've narrowed the focus to calls which have covered to Avaya Modular Messaging. Once coverage kicks in, the display returns to normal and the call is NOT logged whatsoever. I can't find it under Missed, Answered or All...

Unfortunatley I cannot access file sharing sites like dropbox via our corporate proxy. I'll try to find a way to get it to you and post a link as soon as I can find a solution. Thanks for all the help everyone!

Where can I post (or email) the config?

smokinjoe: I changed Incoming and Outgoing IDs also. See my reply above witt "Before" and "After" details of the physical and logical line relocations.