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All sorted :-) Many thanks for the help. Chris

Also, the TBL entry is not present on the rdb. Can you guide me how to add this? Can it be done without downtime on the PRI? Thanks Chris

Thanks for the quick reply :-) Ive Printed the ftr data and it currently looks like this:- REQ: prt TYPE: ftr TYPE FTR_DATA CUST 0 TYPE FTR_DATA CUST 00 TBL **DAPC**PREFIX TABLE NO: 00 ** UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP** UNKN* E164* 00 0 PRIV* E163* 00 0...

Hi All, We have a CS1000 rls 5.5 and have a small issue I'm hoping can be solved. When we receive a call from an external caller, their CLI is displayed on our sets but is missing the first digit. IE telephone number 01234567890 would be displayed as 1234567890. Is this likely to be a...

Thanks for the reply. Is there anyway to do it without using TM? There is an FAQ here http://www.tek-tips.com/faqs.cfm?fid=6236 but before I attempt this I wanted to make sure that it will work on the system I have? Thanks

Hi All, Hope someone would be able to help. We've got a CS1000 rls 5.5 and I was wondering if we had the ability to setup a corporate directory? Currently, I get Directory unavailable when pressing the button on the phone. Do we need an extra product or am I just missing something. I did...

Hi All, Came into work this morning and our customview Director isnt connecting anymore. I have checked the ip address and there ok. Unfortunately we have no "Expert" onsite so i was hoping someone would be able to give me a list of things to check? Any help is appriciated? Thanks Chris...

Thanks again for the advice. Unfortunately I have already contacted Aspect to enquire about starting a new contract. There are some complications because the previous company who owned the site owe a lot of money to Aspect and because of this they are quoting us silly amounts that we cant...

Thanks for the reply. Ive managed to fix the reports, we use seagate info 7.5 and it was pointing at the backup for the reports. Ive changed this to the primary and its working again. I am faily new to Aspect and have had no formal training so not that confident yet. How do you access the...

Hi All, We have a problem with our Aspect system and need some help. I came in this morning and all our reports for the previous day were blank! I checked the activity log and very early on in the day before there was an error: "Backup system declared dead" This means we are now just running...

Hi All, I am fairly new to aspect so I am sorry if any of this is worded incorrectly. Basically, the problem is that our aspect is not keeping time correctly. For example: If I schedule a line to open at 9:00AM it actually opens at about 9:08. The difference in the time is getting slightly...