I had a probem like this the call would seem to go on hold
but could not be picked up again, what i found was the system had been hacked, when i checked the substitute numbers in the mail, a number had been inserted to allow calls to be anywhere in the world at local call rate.
Check first before you do the 3/5 split that you need actually need to do it,i think its only if you have more than 59 ip phones,and note if you do the split and then change back to 2/6 you might lose all programming.
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