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  1. CPWVOIP

    Help

    I have spoken to the IT team here and they are saying it can't be done as all the skill groups are set over 3 servers across 3 site does anyone have a number i can call regards to this as mosy proberbly am not explaining what am trying to do in the best way.
  2. CPWVOIP

    Help

    Hi does anybody no how to put a priority on to ICM over 3 call groups
  3. CPWVOIP

    Call Maanger configuration

    I believe that the only way to do this is to write a PERL script that interfaces to the Web interface. Good Luck!
  4. CPWVOIP

    Cisco Call Manager & IPCC

    You may want to upgrade to ICM 4.6.2 There have been many improvements to the reporting, and there are new IPCC specific templates. Good luck!

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