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this has been helpful and you are voicing the same concerns i have. i appreciate all the words of wisdom.

how could that be better than getting the data from the shared folder? what i have read in the documentation has no reference to this procedure.

I have the output option on two reports set to output to a shared folder on our company network XML format. IT is now requesting I allow them access to the database so they can extract the data instead. Does anyone have experience with this or is it something that should not be done?

Have recently upgraded OPT 11c switch and added two PRI circuits. We have NTAK09 w/NTBK51 daughterboard cards to handle the PRIs. Have had trouble finding replacements. Can you recommend a card that will easily swap?

thank you for the reply all. we are using 500 at the type prompt and the original analog line cards. with the info you have provided sounds like yes the order was incorrectly placed. do class cards have to be used in conjunction to provide all features such as mwi on the analog phones?

We have recently upgraded from opt 11 rls 23 to succesion 1000 4.5. All of our analog phones have been converted to CLASS telephones. Can anyone give us some info on the differences? Cannot build new the same way could previously MWI does not work. Have not found any documentation.

ace I am not using key ?? just used that because you did on your first response. Again cannot remove agent from supervisor key using the nul command or any other command that I know.

ace using key ?? nul and then out the agt tn results in SCH0767 as mentioned previos. OR KEY ?? NUL and then trying to assign to another key results in SCH0750(Agent already has a supervisor). John yes can out the spv TN however when try to out the agent TN following that I get SCH0767 as...

In LD 11 what cmd is used to out the agent key on the supv TN. nul does not work xx does not work.

With the supv out the agt tn displays SCH0767(Supervisor's AGT key must be removed before removing agent.) when attempt to out. This is where the problem lies.

OPT11C Rls 23 How can I remove an agent from a supervisor agent key in order to out the agent TN on an ACD group.

Telecorp Products Inc., Marsha Compton, 248-960-6627 Telemanagement Technologies Inc., Wincall, 925-946-9800

On 22 NOV 06 someone posted a question concerning PRI install with an NTAK09 using an NTAK93 daughterboard. The replies I read showed concern that this daughterboard would not support NI2. Can you elaborate on this subject? We are very soon adding two PRIs have the above mentioned cards and...