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Hello I have just installed Soft Console at Local Goverment on 6 operators..., they have 4 different phone systems, so instead of uploading the Avaya directory, they wanted to have a centralised directory for all PBX's... so I have organised a CSV file to be sent and I have completed all the...

Has a anyone had a problem, where the .txt log files on the C: drive keep multiplying to the point where the desktop crash's. The usual setup is 3 txt log files approx 1k in size.. The Agent Client is loaded on the desktop, and Agent Initiated Monitoring is ticked, however creat log files in...

I have just installed Soft Console and its already proving to be more hassle than the users ;-) The question I have is.... The operators are on an Avaya 8710 CM3 switch, however there is also a Ericsson MD110 connected through an IP Trunk. When a call is transfered to an Ericsson Ext then if...

I also work for a customer in the UK and ALL my team are ACA accredited. Anybody can take the exam, just book your core exam at www vue com , then do your elective online at Avaya.

Excellent, are we allowed to give mail address ?? a.whitaker at ntlworld.com

Any chance of getting a copy of the paperwork, i think i'm gona need all the help i can get ;-) Want to get it done before all the changes come in.. Thanks

I was looking at Implement, but i could also do Contact Centre... Which ever is the easiest... ;-)

Hello to all. I am looking to take my ACS, and would like to get as much help as possible before I take the exam, does anyone know where I can get any documents / test papers....etc.. Thanks

Thanks this is great. I'm in the UK so think our LEC block the CLI as it doesnt work. Thanks again.

Thanks for this, can you just explain what i need to put in "change public-unknown-numbering 1" does and what the parameters do ? Thanks again.

Hi I've been using this site for a while now and its excellent, but this is my 1st post, so be gentle. Is it possible to send the DDI number as CLI for specific extensions and block other extensions, I have been asked this question and I cant remember if it is possible ? Thanks