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Looks like the firmware is original on the CS100 :-( (commisioned March 2009). I'll try to hold of the firmware from our provider and upload to the Sig server and see what happens .... Thanks for the pointer.

We currently have a CS1000 with mainly 3904's and about 20 x IP2004's. The 2004's only take minimal config and setup quite easily. However we have just received some new Avaya 1140e's and i must be missing a trick as I cannot get it to connect. We do not use DHCP so the IP is set static and the...

Hi, I am not sure if there is a solution for this as i have searched without any luck. We have a few call queues that if the Agents are busy for an amount of time the call is routed to an external call handling service. I am trying to find out if there is anything i could do to get an alert...

I thought as much :-( Thanks

Does anyone know if it possible to interrupt an agent call after a pre-defined time with a message ? The scenario is that on a premium rate number we would like to interupt the support call with a message telling the caller that they have been on the call for 30 mins (so they realise how much...

Only test i have not performed is un-aquire the number from CC6 and see what the old ACD does.

Just NUL'd the NRD key and works fine. The display flashes realy quickly "logged In". Called the number and the queue working fine, can also see the agent active in her skillset. I did wonder if it would stall as normal login sets it to not ready but seems fine.

No one uses real time display, good idea though i'll just null the key :-)

Hi, Not sure if there is any solution to this ? We are using CC6 in our helpdesk but we also have a receptionist in her own skillset. Sometimes by accident she hits the "not ready" key and then calls are routed to a hunt group. So that she realises her mistake (rather than being told all calls...

Hi, Is there any checks I can perform in my CC6 scripts to detect if the CallPilot Server is up and running ? It is great having a mulitude of menu's and messages but if the CallPilot server goes offline I need to compensate with an alternate route ;-) Thanks

Thanks for all the help guys but looking at the Nortel printed license and it appears that our supplier did not include it: Report Creation Wizard Users: 0 Extension Databases: 0 Extension Users: 0 Why can't it just be removed from the web interface if no licenses are installed, otherwise...

Hi, We have never used the RCW, so it sounds like it was missed during install (along with a catalog of other mistakes by the engineer). Thanks for that i'll take a look through for the license.

Does anyone have an idea how i can resolve the following: Within CC6 if you go to report wizard you get the following error: There is an error getting the RCW License, Please contact the CCMA administrator for resolution. Invlaid license type or user id License denied. User: webadmin, License...

Doh, that worked :-) Thanks for your help.

Ok the FDN on the 3904 is 8000 (call Pilot route), however as soon as you hit the space key after typing FND on the phantom you get the SCH code so it is not even possible to enter a number. Cheers

Still get SCH code even after adding FNA, full TN: REQ: prt TYPE: tnb MARP NOT ACTIVATED TN 96 0 1 2 DATE PAGE DES DES PHANT TN 096 0 01 02 PHANTOM TYPE 500 CDEN 4D CUST 0 ERL 00000 WRLS NO DN 2854 0 MARP CPND CPND_LANG ROMAN NAME Randolph Burt XPLN...

CHG TYPE: 500 MARP NOT ACTIVATED TN 96 0 1 2 PHANTOM ECHG yes ITEM FDN SCH0101 :-(

I have setup a Phantom forward from a 500PH to a 3904 TN which works fine however if the 3904 does not pickup it just rings as does not go to the 3904's mailbox. However if you call the 3904's DN it goes to VM fine. 500PH DN (2854) Forwards to 3854 3904 DN 3854 I have also added both these...

Thanks, are we talking about Others > Application Call Treatment ? If so for some reason this only shows in the evening when the agent is logged out and the call goes to VoiceMail, although i have specified last seven days between 09:00 > 18:00 Thanks

Hi, Rather than me go through each historical report does anyone know if there is a report for call overflow from a script/agent? We have a reception skillset with one user (the receptionist) and if a call is in a queue for more than 90 seconds it overflows to a round robin hunt group (on the...