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  1. SuckMyIrish

    Enchanced Call Center Connection Lost

    After working with Nortel's Level 2 and a designer the decided to design a new software update and CCRS update. They will be release after further testing, or you can call in for tech support. It fixed the issue.
  2. SuckMyIrish

    RCC on Call pilot 150 trouble

    After working with Nortel's Level 2 and a designer the decided to design a new software update and CCRS update. They will be release after further testing, or you can call in for tech support. It fixed the issue.
  3. SuckMyIrish

    Call Pilot Recording

    After working with Nortel's Level 2 and a designer the decided to design a new software update and CCRS update. They will be release after further testing, or you can call in for tech support. It fixed the issue.
  4. SuckMyIrish

    Need Older Version of CCRS then 30.00.72.22

    After working with Nortel's Level 2 and a designer the decided to design a new software update and CCRS update. They will be release after further testing, or you can call in for tech support. It fixed the issue.
  5. SuckMyIrish

    Enchanced Call Center Connection Lost

    I currently am on a call with Level 2 and a designner with Nortel to figure this out. I will let everyone know what they found.
  6. SuckMyIrish

    cordless phone on MICS

    I use the Hotdial method here.
  7. SuckMyIrish

    Paging to/from a remote location

    You can also hook a Analog port into a CO port and set the CO port to autoanswer. Call the analog ext. from any phone and once it answers you can press *6X to page. This is the only way to page when you are dealing with mulitple BCMs in multiple locations. I am sure it works on MICs/CICs as well.
  8. SuckMyIrish

    RCC on Call pilot 150 trouble

    I currently am on a call with LEvel 2 and a designner with Nortel to figure this out. I will let everyone know what they found.
  9. SuckMyIrish

    Call Pilot Recording

    I currently am on a call with LEvel 2 and a designner with Nortel to figure this out. I will let everyone know what they found.
  10. SuckMyIrish

    Need Older Version of CCRS then 30.00.72.22

    I currently am on a call with LEvel 2 and a designner with Nortel to figure this out. I will let everyone know what they found.
  11. SuckMyIrish

    Transfer between AA Tables

    Does any one know how to transfer between AA Tables?
  12. SuckMyIrish

    Need Older Version of CCRS then 30.00.72.22

    I have found a problem, but the fix is up to Nortel. I am having an issue with obtain the data from the CallPilot for the RCC software. I have been using Nortel's Techsupport for 3 Days and am currently in Level 3. After doing a little digging nyself I found that when I console into the...
  13. SuckMyIrish

    Call Pilot Recording

    I have the same issue. I have been working with Nortel, but they have not helped yet. I found a flaw in there software which may or may not be your problem. Please check out this: http://www.tek-tips.com/viewthread.cfm?qid=1349177&page=1
  14. SuckMyIrish

    Enchanced Call Center Connection Lost

    I believe I have the same issue. Look at what I have come up with. Maybe this will get you further down the troubleshooting ladder. http://www.tek-tips.com/viewthread.cfm?qid=1349177&page=1
  15. SuckMyIrish

    RCC on Call pilot 150 trouble

    I have found the Problem, but the fix is up to Nortel. I am having the same issue. After doing a little digging I found that when I console into the CallPilot, it will spit out some of the things it is doing (you will not have to log in to see it). One of the things it is spitting out is that...
  16. SuckMyIrish

    Voice Call Between Multiple BCMs

    I have a multiple BCM environment. I can Page using the PSTN network. I have centralized voicemail using my VoIP Trunks. I know that busy lamp notification does not work. I know that in a since the systems are not going to act like one system. But does any one have a way to make the Voice...

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