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  1. joseman5

    Track the whole call treatment

    ScottTech, thanks for the answer. If I change these settings, is the performence going to be affected?
  2. joseman5

    Track the whole call treatment

    Hello, we are accessing to a call-by-call views (dbo_eCallByCallStatXXXXxxxx) via ODBC. I have a quetion regarding the users who answer the cals: when Symposium uses the event "Handed Over to Master Application": For instance (Call ID:3514) - Give Ringback 3514 - Handed Over to Master...
  3. joseman5

    Call-by-call Symposium report

    Hello, thanks for your reply but from Nortel they have confimmed I can not store call-by-call data. do you know if it is possible to accces to the temporay data (they have to be able every 15 min)? We need to access to call level detail (no reports). Thanks again.
  4. joseman5

    Call-by-call Symposium report

    Hi, I need some advice on how to create a call-by-call report on symposium. We currently have installed teh Symposium Express Call Center Version 4.2 .I know the standard reporting dosen't support call-by-call report, but reading the attached doumentation, explain how to use the tables (via...

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