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I ran a test yesterday where my callback time was set to 24 hours. I then left a VM on an ext. and left it. It have now been 24 hours and the light is still on.

I will test and report back thanks.

Can you make that more then 24 hours. That would almost make sense because the majority of my complains about lights comes on monday morning and afternoon. If a user was left a VM on friday after they left does that mean by monday the light would be out?

When a light is on and there is no VM we can go in and leave a VM and when they del the VM the light goes off or we can do the lights test to turn it off. If the light if off and there is VM's it does not matter how many more we leave it will not come on, util we run a lights test or delete all...

Not one 100% but they are mostly ACD agents that this happens to. But no on is monitoring them at the time of the call. But this option is enabled.

I can go to a users phone and dial the access code to turn the light off, but what I am look for is a perm. fix to this. We have been using the lights test from the NuPoint and the access code to put a get us along. It does happen on analog, digital and IP phone but not all them. This is an...

This problem happens only on inbound calls and I do not get notified of the issue until the call is over. So running the resources maintenance command while it is active has been an issue. We have caputed the issue in a cc trace and send that off to product support with no results.

All, We are running a IP3300 with IP,digital and analog phones. Ever so often we are coming a across a situation where a user cannont transfer or put a call on hold. It is like the phone locked up they do not loose the call but cannot do anything with it. This happens on all 3 types of...

All, We are running 2 IP3300's with IP, Digital and Analog phones. I have been working with our local Mitel tech. on a reoccurring issue and each time he says it is fixed. User continue to experience an issue where they are left a VM and never get notified of it(flashing light or stutter...