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I use Meridian Mail, on Option 81c. I've got several analog phones in our hotel guestrooms, where the message light will be on, but no message. The message if you call the phone, and no one answers, the voice says no one is checked into the room, even when people are checked in. If you hit the...

I have a manager here that needs to be able to listen in on calls, and i'm not able to find any info on how to add the listen button. We use Option 81c. Thanks

I'm fairly new at using the pbx system. Someone here changed to password to one of the voice service id's and now they are complaining that they can't get into it. how do i reset the password to a voice service ID. I dial the acd 7005 and it says Prompt Maintainence and asks for voice service...

Hello, I've been working with the pbx on my property, and i'm still having trouble finding the commands to actually go in and setup an acd queue so that i can print out a report, to see the amount of calls and who are taking them. We already had a queue started, i'm just not sure how to chg the...

Thank you all for your help.

Hello, I'm sort of new to the Nortel PBX systems. The question I have is this, I have an ACD queue running with about 5 or 6 phone lines. I know there is a way to print a hard copy of the calls that come in and which phones is anwsered the most. I'm just not sure what that command is. Can anyone...