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I can run a scan on there network to check the ip address issue though I'm pretty confident it wont be this as surely other problems would be occuring, with regard to the heavy traffic it's only a line used for voice and the call volume isn't much at all, the network issue must be something...

I have a customer with 2 different sites one a IP406 3.1(56) and the second an IP401 NG 2.1(27) which I believe is the larger of the two smoffs. They've had their VOIP line set up now for a while working fine but all of a sudden they have started experiencing one way transmission. If they call...

I have an intermitent ringer fault with 2 2010 dt handsets. When dialled they sometimes ring, they sometimes don't. The problem seems to be rectified when u unplug the phone and plug it back in. However this is only a temporary fix, as they soon stop ringing again. The phones are plugged into a...

Hi I was told about this, apparently though, If I dialled in and put my IP address in from my laptop I would need a reboot to change the time which would drop my connection and not work, you heard anything about this?

Have a cutomer who has a problem with the time setting on their IP Office. Since the clocks went back, there system has changed. The voicemail is integral so no PC to get it off that and they don't have a computer set up running the Manager app. What is the procedure for setting the time in this...

Two reception phones both using soft console. If one receptionist parks a call the other isn't able to pick the call up. They are reporting that the park slots are missing on both the consoles. This is since we had to put an older config into the system due to it crashing. Any ideas?

I have a user reporting that their phone isn't logging there incmoing, out going, and missed calls, they have the call appearance keys set up on their phones so not to sure why this isn't logging. The system is 3.1 (65)and the phone is a 5410ds. Be greatful for any help on this thanks

Hi quick one here, does anyone know what the *RINGER shortcode is all about? I have 1 user on a system who has this, and I know it's not something we would normally put in when programming the switch. See shortcode below Shortcode=*RINGER Telephone Number=3,3,3,48,0,1,1,0,12,0 Line Group ID=0...

On Voicemail Pro when a user for the first time accesses their voicemail they are asked to record their name. The message is something like 'As you are using IP Office you must first record your name'. All well and good but for example when someone leaves a company and you have a new starter...

Yeah the company I work for is a legitamte panasonic dealer have you got a contact for getting this software?

thank's for that whats the name of the windows program and where do you get it from ive got a russian one called programamtor but it isn't registered

I have a customer who on there system has a 20 user phone manager pro license. He has assigned about 12 user's to pro but now when he tries adding another user, the phone manager resorts back to lite. What he has to then do is change another user from pro to lite, before the new user can use pro...

where do i find help files 991 cos?

Hello people, been having problems programming the kxtd switches on versions 5 and 6. The time it takes to do any kind of changes is really bad. I use the dos based program supplies by panasonic, i think it may be a compatability issue with windows xp, has any experienced similar problems and if...

Thanks for all the tips. The problem they have is internal. When people our ringing each other they are being fooled into believing that callers are not on the phone, with the one ring, before the voicemail kicks in. Is there no way at all sending the calls directly throug to voicemail or...

Hello, a customer has reported a problem with their DDI's. When they dial out from their extension, the recieving caller get's the user's DDI which is correct. This works for national and mobile calls. However, when they dial an international or mobile number which is abroad, the number the...

Hi people, just a quick enquiry. When voicemail is activated on an extension which is currently in use, the caller recieves 2-3 rings before going to the mailbox of that extension. I have a customer who isn't happy with this setup and I must agree. Surely if the person is on the phone it should...

Thanks a lot for the replies pass this information on to the customer and hope they take it well!

Thanks disturbedone. Would there be a way of maybe forwarding the calls to the upper school which could play the queuing group and then when a line becomes available forwarding it back? I can understand it fully but when a customer see's something working on 1 site and not on another it can be...

Hi all, a customer has come to me with a problem where their queuing message doesn't function on the group there main number hit's. The site is a lower and upper school, with two ip office's installed, one at each site. The two IP offices share a central voicemail. The main site's voicemail is...