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  1. callcentergeek

    CS1000 TIE Trunks - DN vs CDN dialing

    We have two TIE trunks that are connecting our CS1000 to an Audiocodes mediant via PRIs. We can originate a call from athe IP side of the mediant to any 4 digit extension within the CS1000. We can call 9+ and make a local call. We cannot however, call a CDN that is acquired by contact...
  2. callcentergeek

    CC7 Acquired CDN via Tie Line

    We have a CS1K Rel 6 w/ CC7. We have two TIE lines in a route we connect to a gateway. We can send calls to just about any destination other than a CDN that is acquired by CC7. We can send calls to this CDN via DID trunks, just not these two PRIs configured as TIE. We can send calls...
  3. callcentergeek

    Cisco ICM integration with CC7

    Greetings.. We're having a minor interoperability issue with integration between CC7 and Cisco ICM. We're unable to see unique call details for qued calls in ICM.. we can see summary info, but no details.. any direction and/or suggestions would be greatly appreciated.
  4. callcentergeek

    is the MSB button required.....

    Thanks for the response.. We're using 1140 ip phones with Plantronics Vista M12 amplifiers.. Will unplugging the headset work in this scenario ?
  5. callcentergeek

    is the MSB button required.....

    Greetings We have a CS1000 w/ CC7.. we're using Not Ready codes for agent status. Is there a way to totally eliminate the MSB key from a phoneset and still allow agents to log out ?
  6. callcentergeek

    BUG6507 | CS1000

    We're unable to determine if there is any degredation in performance that correlates with these messages. There are a tremendous amount of these reported on the console throughout the day. We take 5000-7000 calls per day with 26 PRIs.... We're curious as to whether the BUG would correlate with...
  7. callcentergeek

    BUG6507 | CS1000

    Greetings! We've inquired with our vendor about this and have yet to net any positive results. Has anyone else out there experienced this issue? BUG6507 BUG6507 : 00000604 00001958 1 IY0000012C 2 6488 0ED4CF32 00000000 00001118 0000 1958 00000604 0 00000000 00000000 0EE2945F 7...
  8. callcentergeek

    Webclient RTD via Internet

    Is it possible to provide RTD over the internet? We currently offer Historical Reports.. however, RTD does not display when connecting via the internet. The only success we have experienced is via VPN. Multicast/Unicast over the internet seems to be a problem.. Perhaps it isn't routable ...

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