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  1. bgilges

    Symposium help

    I figured it out. It was Symantec blocking it.
  2. bgilges

    Symposium help

    When loggin into a machine with symposium on it I get a error "Unable to connect to the Symposium server". But i can ping the Symposium server and I can log into the SMI workbench. Any ideas?
  3. bgilges

    Transfer calls

    ACEWARLOCK did you get a chance to look at this. Thanks.
  4. bgilges

    Transfer calls

    this is what i got does this mean anything TN 014 0 00 11 KEY 17 TRN ACTIVE TN 014 0 00 11 INDIRECT MW_CALL ORIGDN 3610 ORIG 014 0 00 11 17 TRN TERM NONE DIAL DN 4495 MAIN_PM ACD AUX_PM ACD_WAITING_HI TALKSLOT NONE EES_DATA: NONE QUEU ACD CALL ID 0 91 COS_ORIG CTD...
  5. bgilges

    Transfer calls

    ok how will i tell if something is wrong or where the call is going
  6. bgilges

    Transfer calls

    >ld 80 TRA000 .trak 013 00 dev TN 013 0 00 00 KEY 0 ACD IDLE KEY 1 ACNT IDLE KEY 2 DWC IDLE KEY 3 ADL IDLE KEY 4 SCR MARP IDLE KEY 5 ADL IDLE KEY 6 ADL IDLE KEY 7 NUL IDLE KEY 8 MSB IDLE KEY 9 NRD IDLE KEY 10 EMG IDLE KEY 11 SUP IDLE KEY 12 NUL IDLE KEY 13 NUL IDLE...
  7. bgilges

    Transfer calls

    does the agent did to be on trying to transfer at the time? and the 4 x's you have there that is where i need to enter the TN
  8. bgilges

    Transfer calls

    no i don't know how to do that, how could i do that.
  9. bgilges

    Transfer calls

    NACT REQ: prt TYPE: tn TYPE TNB TN 007 01 DATE PAGE DES DES X3610 TN 007 0 00 01 TYPE 3903 CDEN 8D CUST 0 FDN 4495 TGAR 1 LDN NO NCOS 7 SGRP 0 RNPG 10 SCI 0 SSU 0000 LNRS 16 XLST CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA...
  10. bgilges

    Transfer calls

    so i enter the TN of the user then how do I post the class? sorry new to this tyring to figure this out without any documentation.
  11. bgilges

    Transfer calls

    how do you do that
  12. bgilges

    Transfer calls

    we have opt 11. clients/members call in on a 800 line. call center is having trouble transferring a call to a single user. I tried to transfer an outside call from my desk phone and it worked. but when i tried calling the 800 number and having them transfer me to that same user it did not...
  13. bgilges

    Changing Phone model for user in Pcomm Plus terminal

    Thanks everyone
  14. bgilges

    Changing Phone model for user in Pcomm Plus terminal

    We have Opt.11 system if that is any help
  15. bgilges

    Changing Phone model for user in Pcomm Plus terminal

    so remove the phone then add a new one to the same tn and dn?
  16. bgilges

    Changing Phone model for user in Pcomm Plus terminal

    How do I can change the phone model for a user in the pcomm plus terminal?

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