Rosie here...I'm the one trying to get this to work...
here's what I've done so far....
I can ping the PC trying to use IP Softphone from the CLAN and the PC can ping the CLAN.
I had the girl uninstall and reinstall the IP Soft PHone software.
I had someone local to the phone switch load IP Soft...
I have a customer who has an employee (Mikal) who works remotely from her home in the mid-west. She's been working just fine, until one day two weeks ago when their data folks did something to the printer drivers on Mikal's PC. She called our office to open a service ticket to get her IP Soft...
But I'm sure others have come across this problem with their customers as well. Customers sometimes only want to have call accounting on certain extensions within their switch. Either they want it on a call center or maybe a department or maybe just use Intraswitch CDR for certain extensions...
This is true...Intraswitch CDR is call recording between stations internally...and removing them from that form does not "disallow" CDR for incoming and outgoing trunk type calls. If I shut CDR reporting off at the trunk level, what good is purchasing eCAS to begin with.
I can't seem to find a...
Yes, and after reading the documentation on CDR Privacy, that only masks the extension number but still records the call it's making. It's almost like blocking caller id...nothing more.
Unlike trunk forms that have a field to allow CDR or not, stations don't seem to have that easy a trigger. I...
Don't know if you saw my last response. Seems I can't see it here for some reason..it went away.
But yes, I did record the announcement. You can dial it and hear it. I've changed the COR for the AGENT to have "hear VDN of Origin" to Y and added the announcement into the field on the VDN...
Yes...I can call the announcement directly and hear what I recorded.
I placed the announcement extension number in the VDN of Origin field in the VDN.
I enabled "Hear VDN of Origin" with the COR.
Now, where to use that COR...for both the station and the agent ID?
I'm having an issue with not hearing the VDN of Origin announcement, but hearing a double beep, prior to receiving the automatic answer call. What am I doing wrong? I have the COR and the VDN set up but it's not working the way I thought.
Rosemary
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