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  1. MplsSpice

    Cisco callers are not hearing MOH if placed hold an avaya phone

    Hi Cisco callers are not hearing hold music if they are places on hold by an avaya user. We have Cisco & Avaya they are 5 digit dial through CVP trucks that go through our 3825 router. If Cisco places avaya on hold - Avaya hear MOH If Avaya places avaya on hold - they hear MOH If Cisco places...
  2. MplsSpice

    Cisco not getting hold music if Ayava places them on hold

    Hi Cisco callers are not hearing hold music if they are places on hold by an avaya user. We have Cisco & Avaya they are 5 digit dial through CVP trucks that go through our 3825 router. If Cisco places avaya on hold - Avaya hear MOH If Avaya places avaya on hold - they hear MOH If Cisco places...
  3. MplsSpice

    MOH - Poor Quality

    We have MUZAK hooked up via direct run to a Griffin iMic that has USB connection to Audio port on Call Manager (6.1). We are having a problem with poor quality of sound. We have already switched out the Griffin iMic 2x's and this has not solved the quality issue. Any suggestions? Thanks
  4. MplsSpice

    Pin # - where do I find it in CCM?

    found it -
  5. MplsSpice

    Pin # - where do I find it in CCM?

    Where do I find the pin number for an existing paging zone set up in call manager? Thanks
  6. MplsSpice

    Inter-Tel intergration

    okay and the benifit of that - 2700 stations and with 70 intele stations sitting in the middle? thanks
  7. MplsSpice

    Inter-Tel intergration

    we have Call Manager 5. - business partner has an Inter-Tel system & wants us to intergrate with them. What am I up against? I would rather they just go to our system, but they refuse. Help! I need some pros & CONS for help stop this intergration. Thanks
  8. MplsSpice

    Avaya IP vs. Cisco IP

    okay... I just really needs facts that I can push back at them. . thanks
  9. MplsSpice

    cost difference between Avaya 9630G & Cisco 7961G....

    can any give insight on why Cisco is so much more than Avaya?
  10. MplsSpice

    cost difference between Avaya 9630G & Cisco 7961G

    cost difference between Avaya 9630G & Cisco 7961G.... Anyone able to tell me why there is such a difference in cost for these 2 phones?
  11. MplsSpice

    Avaya IP vs. Cisco IP

    Avaya IP vs. Cisco IP starting the reference process from both vendors. Any suggestions on what type of questions I should be asking the reference contacts they sent me? We are now an avaya shop and our data team is really pushing for us to go with cisco ( 15,000 users )
  12. MplsSpice

    Avaya IP Softphone Version: 5.24.8

    why would the auto-in button be grayed out??
  13. MplsSpice

    avaya -vs- cisco

    Company is looking at going to IP – Infratractor Team wants Cisco.... why... "cuz we want all cisco hardware in their new data center". We have Avaya now and prefer it. Why the big push for cisco? We have 10,000 extension and soon building a new site, expecting 5000 more. Can you guys give...
  14. MplsSpice

    Avaya vs. Cisco

    Company is looking at going to IP – Infratractor Team wants Cisco.... why... cuz they want all cisco hardware in their new data center. We have Avaya now and prefer it. Why the big push for cisco? We have 10,000 extension and soon building a new site, expecting 5000 more. Can you guys give...
  15. MplsSpice

    brain storm on new bldg needs

    We have a new building going up, and I have been asked to attend a meeting and bring forward any telecom related items we need to be concerned about. This will be a brain storming meeting to help build the project plan. Can you guys give me some examples of what I may want to bring up? Call...
  16. MplsSpice

    not able to dial out on bridged call-appr -s8700

    usually, but not always - so this is not a factor... more idea's please.. thanks
  17. MplsSpice

    not able to dial out on bridged call-appr -s8700

    we did do the trace and that is how we found out it was going out on TN2 or TN3, instead of the correct TN #1. Can you think of anything else???? thanks
  18. MplsSpice

    not able to dial out on bridged call-appr -s8700

    okay we bridged all 3 buttons on my phone, I can see no one is on the line. If I try to dial out I get the canned recording " pls check your number, it is not assigned in this area code". and when we check the trunk group its going out on TN 2 or 3, it should be going out on TN 1, TN 2 & 3...
  19. MplsSpice

    not able to dial out on bridged call-appr -s8700

    checked it & its blank... any where else I should check??
  20. MplsSpice

    not able to dial out on bridged call-appr -s8700

    Some user are not able to dial out on if the try the bridged call-appr line (gets a fast busy).. but only if that bridged extension has been x-ported. If they use their call-appr line they have no problem. Help please.... thanks we are on version 3.1.13

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