Search results for query: *

Found what may be a major part of the issue. Monitoring the port of another embedded JetDirect with the same issue with Wireshark showed that our Active Directory-based DHCP server kept offering the same IP over and over again (there is more than one available in that range,) and the printer...

We seem to have a problem with some of our Laserjet 1320ns not being able to pull IP addresses off of our network when attached to Cisco Catalyst 2950/3550 edge switches. Other printers from the same batch will work without problems on identical hardware. Some of our techs have found that either...

I've seen 13ppm duplexed from our 8150s.

Another thought - any transparencies ever printed on that fuser? If they're not made for laser printing, I've seen several instances where the offending transparency wrapped around a fuser roller.

A problem that I've observed with both of our Epson DFX-5000+ printers is that often when switching from the rear to the front tractor, it will start to load, then with paper on the platen produce three sets of three beeps, then shut down. It takes 10-20 minutes unplugged for it to come back on...

Have you tried an Engine Test Page? There is a small hole on the side of the printer (upper right front, I think) that you can put a paper clip into that will depress a button that prints a series of colored lines. Although it does indeed sound like print engine trouble instead of formatter...

The Set Community Name is another way to prevent unauthorized changes to the printer's setup. Most of the JetDirect setting changes are done through SNMP, which uses community names to determine if information can be read from or written to the device. By setting a Set Community Name, it means...

What is the page count on the printer? HP recommends performing maintenance on the 5000 at about 150,000 pages. Part of the Maintenance Kit is the Transfer Roller, as well as the fuser, and several rollers. You can get this kit from any of the major vendors. The problem could also lie either in...

Under 'Security' in the web interface (http://addressofyourprinter,) you can set an admin password that is needed for changing any settings on the printer, or even for creating a port to the printer, at least through standard means. This will not stop users from printing through FTP or LPR...

Unfortunately, the Deskjet 820 is a Windows-only printer (i.e., most of the print logic is in the driver on the host machine,) and does not work with any of the JetDirect products. From the same printer family, the Deskjet 850s, 870s, and 890s all have no problems with the JetDirect boxes. The...

Just replaced a bad toner cart (cyan) in a CLJ4600. The previous cartridge was leaving a hue over the entire page and had a tendency to drop toner. Now the hue is gone, but color is still off despite calibration. The error log shows numerous Density Sensor Out Of Range errors. My question is...

The fix we found was to use the LaserJet 4100 driver instead. The only catch is that the PostScript 4100 driver supports level 3 PostScript, whereas the 4000 itself only supports level 2. If you are not using the PS driver, this should not be a concern. Also, we deleted and recreated the...

In our organization, we have many LJ1200 printers connected to JetDirect 170X and 175X print servers. What happens is that computers printing to these will retain all print jobs from all machines printing to the particular print server, storing them as "Printed," but reprinting them as...

Two options: There should be a 'Test' button on the JetDirect (small button in back.) The current IP will be on the second sheet printed. Of course, if none of the current configuration information is worth keeping, reset the JetDirect. First, unplug the JetDirect's power cable from the back of...

The LJ4s (4/4M/4 Plus) used parity 72pin SIMMs, similar to what you used to install in your Pentiums, except more expensive. Even more so now that 72pin SIMMs are all but nonproduced. Still, the LJ4 is a tank (mine's from 1992 and still going strong after replacing the output rollers) and if you...

Is this only when printing from Office (XP?) or in other programs as well? My organization had similar problems with Word 2002 on LJ4000-series printers and the fix was a combo of Office updates and printer driver tweaks. Let me know if this is the case and I can give you more info.

What OS are you attempting to print from? Also, have you tried another printer cable?

Recently we made some major changes to our network infrastructure at one of our two "sites" served by the Active Directory domain. This site's DC is also the PDC Emulator. However, NT4 workstations located at the other site are dropping off the network as soon as we update their...

User was previously using Outlook 2000 on Win2K. User was upgraded to WinXP and Office XP, and now whenever they attempt to open the PST file, it shows nothing but an empty Deleted Items folder. The PST file is about 120MB in size, and SCANPST detects no errors. Any ideas?

Sometimes you will start to get those kinds of errors if you have an ink cartridge getting low on ink and/or starting to go bad. Also, I would check the cable to make sure it is firmly connected on both ends.