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Is there a way in System Manager to change an existing user/extension to a new user? We have to delete the existing account then recreate the account in SMGR. This causes issues as the IP set is deleted in CM and needs to be recreated. Then needs to be relogged in to the physical set. We...

We have just run into an error when an attendant tries to login to the One-X attendant software. It indicates that they "cannot login at this time. The total number of IP stations that are allowed to lo into the server has been reached." We have two concurrent One-x licenses so it appears...

We just replaced a G350 with a G430 and moved the existing S8300C server to the new G430. There was not an upgrade to the 8300 just simply moved it to the new GW. Now we are receiving this error in CM License-Error: Platform Type Does Not Match Hardware System Administration Will Be Blocked...

I have a request for a fax machine (Analog line) to only have the ability to make outgoing calls but block all incoming calls. Is there a quick way to add this restriction to the extension? Thank you.

Thank you!! I have been confused about the setting. I did get it to work in the past but it was try this setting try that setting and never had an understanding how I got it working. Anyway, thanks again!

We have a user that works at two locations. Her actual station is 2222 and the other location is assigned 3333 with a bridged appearance of 2222 on it. When she is at the 3333 location, she wants to go off hook and automatically select the bridged appearance (2222). Is there a way to have the...

We have a user that has two stations. One is her actual station (2222) and one is at another location (3333) with a bridged appearance of 2222 on it. When she is at the 3333 location, she wants to go off hook and automatically select the bridged appearance (2222). Is there a way to have the...

Can anyone point me to information on how to set up the T-1 in CM 5.2 to interface with a Quintum audio codes gateway?

Does Avaya store previous iterations of translations? I have a situation that someone had made a change to a vector and coverage path and I would like to see what the original config was....Thanks for the help.

Thanks for the info. I just thought there was a way from sitting in front of the console. Any thoughts?

Good Morning! How would one enable or disable EC500 from the PBX console?