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That is actually handled by Telecom, but I would suspect no. Would that be the reason?

We use scripts to change our agents skill sets "on the fly". We do this in groups of three to five. The issue that we have is that after awhile, the scripts and the two real time reports will stop functioning. In order for us to complete our work, we need to go into task manager, and select a...

Is there a way to run reports on a group(s) of VDNs in Avaya CMS? There is no dictionary item to create a VDN group, but we remember utiling these VDN reports at another job and we beleive the agent group was used to define the VDN group. Can this be done? We created a VDN group with the agent...

Hi All, Thank you so much for the valuable feedback. I have determined via the task mamanger that the tasks are not hanging. Thus, I went to the comments and wanted to try the the check for a CACHE.TMP file. I built this but I get the following error message: Script: C:\Documents and...

Hi, Try making ext. 2000 a hunt group. That is what we did a long time ago. If you have vectoring capabilities, make it a vdn, and vector it to point to (again) a HG. Cedric [afro]

Hi, I gotta second Susan - get to Avaya U in Pasadena. You will learn a lot there. Cyril [afro2]

Hi Perry, I am not that technically savvy... How would I verifiy that Scheduler is actually kicking them off? I can get them to kick off if I choose daily every half hour between 1000 - 1900, but not M-F 1000-1900. Does that make any sense? [surprise] Errol

Thanks NJ! I will need for you to explain further as I have never created a Windows VB Script and I am unsure of what one is :). I will take you up on your offer to provide more information just remember, I never "vbscripted" before, :) QMGR

I have been trying to have some scripts run automatically via Scheduled Tasks in the control panel. I can get them to run successfully if we run them as daily, every half hour. However, due to certain constraints, we need them to run M-F, 10:01 AM to 7:00 PM every half an hour. When we set up...

Does anyone know if it is possible to play an audible alert (like a wav file) when a certain threshold is reached for High Caution and High Warning or would I be upsetting the harmonoius feng shui of CMS ? Q-Bert [sunshine]

We have a question regarding utilizing scripts for our call center. We have developed several scripts for our agents reflective upon business need and we have some questions: 1: Does the user need to be logged in order for a script to run. For example, If I have an agent that is not due in...