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Hi , In Service Center 5.1,If I click the icon System in the screen (Service Management->Take New Calls,the populated list is not showing all the added categories. This happens only when I login as support or sustainer user. It shows all the added categories If I login as an administrator...

Hi, Would you please provide some guidance as to the use of the "Ticket Status" field in the Peregrine ServiceCenter application? " Does "Acknowledgement" mean that the person assigned the ticket acknowledges having view the ticket but hasn't started any work on it? " Does "Initial Status"...

Hi, Would you please provide some guidance as to the use of the "Ticket Status" field in the Peregrine ServiceCenter application? " Does "Acknowledgement" mean that the person assigned the ticket acknowledges having view the ticket but hasn't started any work on it? " Does "Initial Status"...

Hi chrishaw, I have cleared all the email records from eventout queue. Thanks for your help. Regards, Prakash

Hi All, I copied peregrine production data to test environment. Then I started the SC mail client. notifications were sent to reported users for the open tickets. Is there any way to stop this notification mails? To rectify this problem, time being I have stopped SC mail client. Regards...

Hi Claus, Thanks! I have renewed the license. Regards Prakash

Hi Guys, I have to renew the license for service center in test environment. I have got the valid auth code also. how to update this auth code in service center. How to update this? Please advise! Thanks Prakash

Hi, I found the reason. service center license got expired. i have to renew the license. Thanks for your kind reply. Prakash

Hi I am facing problem while trying to connect service center to my test environment. service center is installed in test environment. I pasted the following text in properties of my desktop shorcut of service center console icon. "C:\Program Files\Peregrine\ServiceCenter\RUN\scguiw32.exe"...