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  • Users: gergje
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  1. gergje

    agent available after login denial event

    it is already solved apparently the user had a button (headset i believe) turned on this was causing the error.. go figure :)
  2. gergje

    call forward vdn

    yeah this isnt possible i believe just trying to build in a step with a separate agent/skill that we can use to change routing between two numbers
  3. gergje

    call forward vdn

    restrict call-fwd for the cos is set on no by the way
  4. gergje

    call forward vdn

    hi i can't seem to put a call-fwd on a vdn i have already tried adding console permissions to the station on which im using *21, followed by the vdn number, followed by the number to which has to be forwarded suggestions?
  5. gergje

    time issues

    yeah you can go to configure server then just fill in the plain ip-address for the ntp server extra options aren't necessary make sure it isn't a w32time server this doesn't work it has to be ntpd still in my case it doesnt work :) that sucks
  6. gergje

    time issues

    i have a s8500 which every two weeks jumps four minutes forward with time i already changed it a couple times before office hours, but still it keeps on going forward i found out about the servers having a local clock drift, much as a windows pc running ahead of time then i suggested an ntp...
  7. gergje

    headset issues

    i already found out do not use drop use release ;)
  8. gergje

    headset issues

    i have a wired headset which i plug into the phone i plug these into 4610 and 4620 phones i want to keep the headset button on indefinitely but i constantly hear a dialtone only when transfering a call then the dialtone disappears in the headset even when i get a call and it ends, and i...
  9. gergje

    calling normal huntgroup no available agent

    thanks for your reply i solved it i think by adding a cover path with attendant on position 1 there is no use of vectors (don't ask)
  10. gergje

    calling normal huntgroup no available agent

    Hi I have a huntgroup with 9 people in it People call to the hunt group but if all agents are having a call, how can i make sure there is a redirection to another extension? Cover path or other possibilities?
  11. gergje

    agent available after login denial event

    hi i do a trace on an agent who is trying to log in into a callmaster denial event 1376: no huntgrp for split strange thing however is that the hunt group does exist any ideas?
  12. gergje

    secondary coverage path secretary

    thanks ill set it up!
  13. gergje

    ec500 question

    yeah ill have to look into that also im gonna check out the configuration set and setting it to pbx instead of network see if that changes anything
  14. gergje

    centrevu supervisor error

    this error occurs during logging in not specifically with reports
  15. gergje

    centrevu supervisor error

    it's installed on a clean pc and the issues started from scratch any other ideas?
  16. gergje

    ec500 question

    When a caller makes the call to an extension and the mobile rings, you see the main number of the company in the screen. I am told it's not possible to display the caller id number in the mobile phone, because the connection to the mobile is setup from the regular extension. Correct? But...
  17. gergje

    centrevu supervisor error

    yeah it isn't in network then pinging cms and telnetting to it from the supervisor pc works already did: remove software reinstall software reboot pc delete cache also checked ping/telnet what else can be the problem?
  18. gergje

    centrevu supervisor error

    do i have to do this from the centrevu client supervisor pc ping cms-ip-address? if this doesn't work, then try telnet cms-ip-address? or should i test this from the definity?
  19. gergje

    bcms vu server errors

    bcms vu server error 4000: it indicates in the help file that only one server at a time is allowed to be active how can there be two servers active when they have it only on one pc? and also error 602: it gives some file-name with file unknown -> file exception error what does this one mean?

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