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Thank you so much, that worked! I neglected to mention that I'd tried that before, but for some reason, after forwarding is enabled, the system rings once first at the source extension before it forwards the call to the destination extension, so I quickly gave up on that idea thinking it didn't...

Ok, so what I want to do would seem pretty simple, but I've run into a few roadblocks. First of all, a description of the system: we have a Merlin Legend PBX, with the majority of phones being leftover Partner 18Ds from our old Partner system, hooked into 3 016-ETR cards. The receptionist, IT...

We have a Partner ACS 3.0 and a Messaging R6.0 module. Currently we have the automated attendant picking up after 2 rings to catch the Caller ID information. This all works fine, except when the call is transferred from AA (or from another extension) to the destination extension, the destination...

Yeah, I kinda figured. Not a problem though. We have lived without it for the past four years, its not going to kill us now. But yeah, we may just add the extensions of a couple of the big dogs in the company to the Auto Attendant greeting. Thanks again!

Thanks so much, it worked perfectly. Whew, load off my back. One other question, I am wanting to set up an employee directory for anyone who doesn't know the extension for who they are trying to reach. So, for example, when a caller calls, they will have the option (aside from directly entering...

We have had this phone system for years, but have just finally gotten around to setting up individual voicemail accounts and an Automated Attendant. The problem I have seems like it would be a relatively simple one to fix... I have pored over the manual but have found nothing (probably missed it...