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Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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External users in a skillset?
I know this is too late for xmas, but there is always next year... I've only tested this but you should be able to use an IP 2050 Softphone. This is a client which is installed on a PC that uses an IP license and installs like an IP2002/2004. I set it up as an ACD set, acquired it in...- ScottTech
- Post #6
- Forum: Nortel: Symposium call center solutions
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Nested IF in Symposium script
You should just have to add "THEN" to the end of your first IF line.- ScottTech
- Post #3
- Forum: Nortel: Symposium call center solutions
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Setting the Number of agents displayed in RTD
During our busy season, we'll have almost 300 agents logged in. Our call center didn't want to flip through 10 pages of Agent RTD (and 2 or 3 skillset RTD pages) and I was able to change a page on the web server to accomodate this. Within C:\Program Files\Nortel...- ScottTech
- Post #5
- Forum: Nortel: Symposium call center solutions
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Track the whole call treatment
Check your Call by Call settings: In the desktop client go to Reports & Displays -> Statistics Configuration -> Historical Statistics. Then go to the Call by Call tab and change the setting from None to either "Local" or "Local and Network" - which ever is appropriate. I do this for all of my...- ScottTech
- Post #2
- Forum: Nortel: Symposium call center solutions
