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Hi Guys! I went to the customer's place yesterday and switched the CI card over to Slot 4. The Caller ID works fine now. Thank's Cook1082 and Oldestgeek for your help. I really appreciate it. THANK YOU TEK-TIPS!!!!!!!

Here’s the situation: I’m having problems trying to activate a customer’s Caller ID on a MICS Phone system, system version MICS SP: 30 DEC12 NAT running software version NAMICS 7.1 FL.. I purchased a Caller ID card from one of our suppiers. I plugged the unit out, installed the card in...

Thanks for the replies! By the way the system is a Merlin Legend R7 and the Voicemail is MLM007. Yes, a customer was asking me about this. He told me that their phone system (Not a Merlin system) was able to go to voice mail when all lines are busy. By your replys I guess that I'd have to...

How do I redirect incoming calls to voicmail if no lines are open. Appreciate the help!

Hi everyone! I'm really enjoying reading this site. I have 2 questions. The first one has to do with rollover from line 1 to line 2. I have a customer that says that when line 1 is being used calls are not rolling over to line 2. Is this a phone company problem? Or is there a setting...

Hello again! I appreciate the quick reply. I'll try that. I'll contact the technician who made the changes and get him to restore the backup. Thanks

Hi! I recently installed a Merlin Legend system. The customer has 2 lines and everything was working fine. The customer mentioned that the green LED light stays on for about a minute when they've completed a call. ie: They've put down the handset but the green light does not go off...