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I just loaded Symposium Express Graphical Real Time Display for a customer with Symposium Express 4.2. I could not find a install guide on the Nortel website, so I'm winging it. It loaded fine and then came to the setup screen when I opened it. It asks for server IP, etc... It asks for the...

I am having a mailbox issue with one of my BCM400 CallPilot customers. If two callers hit a voicemail box at the same time, both callers hear the persons greeting and both are prompted to leave a message. However, only one of the messages is being saved and the other one is lost. The customer...

I have a customer with a CallPilot 150. They are having an issue where when a person calls and is leaving them a message, It cuts them off if they exceed the maximum message length without giving any type of warning. They are wanting the caller to at least hear a tone or a message saying they...

Fixed now. Had CFO instead of CFF under OPT in RDR_DATA gateway of customer data block. Could only forward internal, not external. Thanks for the responses!

sets have fbd and marp is turned on. any other ideas? Thanks!

Best thing to do is just call forward your calls to voice mail when you know you're going to be in a meeting, etc....

We installed a new Meridian Option 11 for a customer last week. Most of their sets are new 3904's. We are having an issue with a few (that we know of) of the 3904's not being able to forward their calls. When they try to use the call forward feature, all of their calls just go to the...

I have a customer with multiple call centers within the organization. They just want to set up a holiday announcement for certain departments ( or call centers ) and not the entire organization. They "thought" they were set up with the ability to do this, but when they go in to CallPilot...