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Yes Techman it is turned on, what else is preventing me from getting this to show up on the call acct reports? CDR=Yes -INC=Yes Kim

thanks John, I did find it in ld 21, but now I'm going to ld 15 to.... chg IMPH from NO to YES and chg OMPH from NO to YES. Ultimately what I want is for incoming, outgoing, and internal calls to display caller ID info in our call accounting software. Have I missed a prompt that will need to...

In our call accounting software (TAPIT) I don't see any incoming digits on the reports even though I see them on my phone display when the call comes in. How can I make this information appear on my call accounting reports? Thank God for this Forum, Kim

I'm sure the answer to this question is as plain as the nose on my face, but apparently i have deminished sight. Suppose there are 3 ACD Agents on 3 different shifts sharing one phone. Of course I can only program one agent on the actual phone, but the three agents log into this phone. When I...

It does and I've switched from 600 to 8ohm and back again. I got swaped units from another facility and it works fine now, so the vendor is shipping a new unit as of yesterday. Thanks everyone for your help :-) Kimmiejoe

Janaya, The volume is turned up as much as possible. Thanks...Kimmiejoe

Thanks John. Perhaps my unit is the problem. I'll switch units with another facility to determine. Kimmiejoe

We have a new music on hold vendor and now the volume is very low. I checked the NTPs for a way to control the volume in the RDB, but I don't see anything. Is this possible or can it only be adjusted on the MOH Unit? Kimmiejoe

Occasionally when a user is in their voice mail box, the message is "ringing", then twice someone actually answered the phone. Can anyone explain why that is happening? Is that something I should be concerned about?