I am having the same problem on SECC 4.2. We jsut downloaded new firmware to the phones and updated the PEPs in the PBX to see if this will solve the problem. We are using 3905s with verison 87 firmware. What are you using?
make sure the agent is pressing:
activity code key
entering the code
pressing activity code key AGAIN. A lot of times agents forget to do this and the code is not logged
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