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Next question for all of you 250 Experts - Is there a way to do a "Quick Message" on a 250/350 as you can on a 200/300. This means that when a caller hears the main menu, they can press * and they are prompted to "enter the address for your message" - caller then speaks after the tone and hangs...

Thanks for all your help, Ken, I'll see what I can come up with. Have a great day.

Ken- It's a G3v8i.02 Definity. What I'm wondering is why the caller ID is blocked when the operator transfers the call to the station in SAC but if a caller dials the DID directly, a valid call record is sent. Thoughts on that? Thanks!

Ken- Here's the CDR of the failed call. Also, you asked how the attn is transferring the call and how fast? She has a DSS so it's pretty immediate. She does not stay on the line. ***** 19 MAR 08 10:34:51AM TNE:(TREES, NORMAL ENTRY) Port: 2C CallType: 0 Caller: Callee: Thanks!

Please scroll down for screen prints. As far as a print capture of the CDR of a failed call, I tried getting that done with Avaya - (I would place a test call and the tech was looking at the CDR) - and they couldn't see the call. I have not been to school on this product, but it seems he could...

Does anyone have integral knowledge of the 0250? I have a very specific, 100% duplicated integration issue on a 250 and Avaya TSO is getting expensive. Here's the scenario: Someone calls the main listed number. The auto attendant answers. The caller presses 0 to get out. The operator...

Hey all- Does anyone have good technical knowledge of the Aria 0250/0350 product line? I have a very specific, very unusual scenario happening and Avaya can't figure it out, at $600 an hour. I won't go into it here, because it is very long--winded, but if anyone wants to have a go, I'll be...

I've got an interesting problem. Customer has an S8500 running 4.0 CM using 9630 phones. I've got the off-pbx-station mapping form configured correctly, but here's the problem. If the user gets a call on their DID or transferred from the switchboard, cell and station ring as it should...

Has anyone had any trouble using EC500 running Rel 4? I used the off-station mapping form; I know it's programed correctly, but the feature doesn't work if the call is internal. Wondering about a software glitch or possible patch needed? Thanks, in advance, to all. Regards.

Thanks! I appreciate all of the info.

Hi- We've just installed an S8300 running 4.0 CM and we're trying to integrate with a very basic GFI Fax Server. It can be integrated via DTMF or DID ISDN. We've tried everything to get the DTMF integration to work, but with the mode code system parameters, since the Fax Server ONLY wants the...

Hello- I have a Rel 3 CM S8300. I have a local PRI with Verizon for inbound/outbound calls. Verizon has verified that we subscribe to caller ID w/ Name. We are seeing Caller ID, but no name. In the trunk group, I do have send name? Set to y. Thanks, to all.

Hello- I doubt this, but with an Intuity at 5.1, can I move the messages stored in a mailbox to another medium? (Like a folder on a network drive.) Thanks to all.

Help! I have a customer who has a Rel 4 Magix. They have a calling group and they want to play a busy signal if all reps are on calls or not logged in. I turned Queue control to 0 but that did not let any calls in. (I was logged in and I was the only one but I did not get the call.) As soon...

Thanks to all. I did a list history and no one changed the time. Customer doesn't have ASA and we don't have anything synched to change the time. I will call Avaya TSO and I'll let you all know!

Has anyone had this happen or know why this would have happened? The customer came in today and their time was off by exactly 12 hours.

Thanks to all who responded to my last post. Now, I have another weird problem with a customer who recently migrated from a G3si to an S8720. After the migration, bridged appearances started to work differently. They have one principal bridged on three other phones. Before the migration, as...

Hi everyone- I have an S8300 at rel 2.0. Then we upgraded to 2.1.1. After the upgrade, one of my users noticed a problem. She has a bridged appearance on her phone. Before the upgrade, if she would answer the bridged appearance, then transfer it off, the call would be transferred and the...

Hi all- I just switched carriers for my PRI and I'm having a strange problem: I've got toll free numbers coming in and the DNIS matches a VDN that goes to a vector with some choices. Some of the choices route calls out to a offsite telephone number. Worked fine until we changed carriers...