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On the advice of our vendor, we are getting a serial dongle to plug right into the control unit. If it works as advertised, it should be MUCH more convenient :)

We are going to swap out our dongle for a new one from the vendor to see if that works.

Yah, I got that one covered too :)

Thanks for the input h382. I did ensure the sentinel drivers were up to date. As I said, this office makes heavy use of dongle-protected programs, so those drivers are always being updated. I also have tried a total of 10 different USB ports on three different computers, so that's not an...

I'm having trouble with a USB dongle feature key not being recognized by the Feature Key Server. Permanent red X. -Sentinel drivers are up to date. -When plugged in, computer properly recognizes dongle as "SafeNet USB SuperPro/UltaPro". -Same symptoms when tested on three machines, the Win2k3...

I'm a little confused by your response, and not sure you completely understood the problem... but it could also be I don't have as thorough an understanding of prefect short code set up. Our problem is that when we call a number from the phone's log, it incorrectly inserts a 1 before the...

I'm attempting to correct an issue with redialing numbers from the call log (missed/InAns) on the phone. The number is displayed as we'd like it, with area code, number, no prefix. For example "5035551234" When selecting a number to call, the phone automatically adds a "91" prefix, which...

Escorthosis!!! You win like a gold medal or something. I did both things you mentioned (server output and firewall), and she's alive! SHE'S ALIVE! Sorry.. got a little excited there. Thanks a ton for the help. I agree that the windows firewall blocked it, so I'll poke a hole in that and...

I'm not familiar with "wave off", but I'll pick that one. Essentially, when I try to access VM, the phone returns to an idle state, as if I'd never picked up the receiver. Our system is a 401ng, Manager is the latest, showing as 5.2 (54) Voicemail Pro is latest, showing as 3.2 (28) All of...

I was asked to move our IP Office and Voicemail Pro systems off our server and host them from my workstation (which runs all the time). After installing Voicemail, however, I can't get the thing to start working. If I pick up my phone and dial a VM shortcode, or VM:COllect, or anything...

No latitude12, we don't use call recording. And I agree with bbmk... when we had version 48 or so firmware installed when I first started working here, the first couple seconds of a call had echo, but then it disappeared. After ungrading to 65, all calls from outside lines to IP phones had...

Still echos after the upgrade to 3.2... if anything a little more loudly. As this point I sort of feel that the sound volume is loud enough (it wasn't before) that I could decrease the gain a bit to make the echo less noticable (but that obviously makes everything a little quieter)

The work-around we've (at least me) been using in our office is putting the caller on hold then picking them back up, as KHolladay suggested on June 28th. It only takes a second and the caller never knows, but it does reduce the echo to almost nothing. Switching from a headset to speaker...

I'm sorry to piggy back on your question Chris, but I have a very similar issue, so I thought I'd provide the details I know. After upgrading to the latest firmware, 3.1(65), we get a tremendous amount of echo in our handsets. The caller on the other end gets good sound quality from us, but we...

I've been reading through various Avaya literature, trying to get more familiar with the IP Office system, and I'm slightly confused by some potentially inconsistent naming of various systems: 1) The most recent maintenance release notes say that the updates (no, I'm not installing them) are...

Yah... I was reading that (and unsure) myself. VM Lite doesn't specifically talk about AA, but embedded VM does. We should be able to use them, because embedded voicemail is a feature of "Small Office Edition", which the our phone system box has stamped on it, but I find no mention of how it...

Hello again, I'm still tinkering with out IP Office system, now trying to set up our call-receiving and voicemail handling... I've created an auto-attendant, using VM Lite (for now), that is designed to let users pick which user to call. It creates the *811 etc shortcodes for setting the AA...

Yes, me too. As I get deeper and deeper into system setup and programming, the more I wish I had some training on these things. From talking to the boss/owner, I'm learning that the person that was hired to do the initial setup wasn't a good vendor at all. He patched our two lines into the...

Thanks guys, Through a little trial and error, it seems to be working appropriately. I hadn't realized that the . and ; in the short codes were important parts of the SC. I still have a little SC tweaking to do... 800 numbers / long distance, etc, but we are much better off than we were...

Hi, I'm completely new (and untrained) to the Avaya IP Office system, trying to learn as much as I can so that we don't need to rely on an off-site "phone solution provider". So far I've tweaked the users and appearances in our small office, and set up the voicemail lite system, but there is...