Your right whykap the Call Viewer with Unity indicates "direct call" and then the calling party number. The call goes through CM over a PRI to the Opt11 the ACD queue is night-call forwarded to Unity so it trombines (opens up another channel) and goes back to CM to the Unity hunt number. Unity...
We are replacing our Nortel 81C with Meridian Mail with a Cisco Call Manager and an Unity server.
Right now our 81c acts as a hub for all inbound DID to 10 Nortel Opt 11s and also voice mail is centralize throught the 81C on Mer. Mail.
When we have tested putting Unity in place as a...
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