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We have a drive thru that we use the Order Entry Queue on which, of course, is limited to the number of cars in the drive thru. I am changing my inside dining to table numbers and would like to retrieve from the queue by Table number instead of by order number as I will have possibly many many...

What is the easiest way to cancel a stuck processing transaction after end of day and after we have already collected the $$. Aloha NCR Collected payments show it is from business 6/16 and processed on 6/17 but still shows on the register as "processing". Since this happens so often, I need a...

It's stuck. It starts to grind and pops up with an error (unclear). Under debout it says Aloha manager isn't running and it is running. Where is "fixlog.exe"? We can't find that file. It all started with power outage so we think corrupt translog so we wanted to fix. We also renamed...

We had a power outage last week and the dated directories are there but the sales data doesn't show for 9/25, 9/26, 9/27 & 9/28 What do I do to fix this? See photos showing status https://files.engineering.com/getfile.aspx?folder=175e7f19-1a95-4fe4-8ab9-dd37e1d3acce&file=dated_directories.JPG

Ross - does it matter what time of day or before end of day is better? Or does it really matter? Carolyn

I was screwing around having a problem(which I know better than to do) by making a bunch of little changes. Now it is printing more tickets, different color screens, etc.- a whole bunch of things that I won't remember what I changed. Can't I just copy in the contents of the dated directory...

I can't believe that the EMVs are so not reusable. For instance, if I am switching out one to a mobile unit, they verified that it would just be expensive trash. Why can they not be reprogrammed for different registers (even in the same location?) Hi Carolyn, Unfortunately they become...

Menulinkman - I saw some other posts that you may have some knowledge about - you talked about a customer with 45000 items (large database). We too have a large database and I have numbers up to 900000 because they are spread out. However I notice that those about 600000 don't seem to show up...

Nope - used to be there in old version QS

Where can I change the size of the Order Type so that it prints very large? I have version12+ I want "to go" to print very large and also Lane 1 and Lane 2 Weird thing happened at this store not like the other stores. I don't have an option for assigning a drawer. It only is assigned to the...

Also - is there another way to hide all the modifier codes in case I can't get some of them inactive? I'd rather have none than some that are wrong for me and causes cashiering issues.

I know that you cannot delete any modifier codes but I am trying to make some "inactive" and they won't clear the active button. Any ideas?

This is what I have nowhttps://files.engineering.com/getfile.aspx?folder=530aec6c-56db-4270-a3a3-e81f90cf24dc&file=what_I_have_now.PNG

I need to do an overlap of panels. I want the cashier to enter the number of the pager and then go to the main panel. I really don't want to make each one a chain. Anyway to to get around the "overlap" error? Right now I have the screen with the pager numbers showing on the main panel but the...

We are considering putting in a couple mobile on our drive thru and using Ipads instead of the Orderman. Although the 1st generation should work, we are going to test with 2nd Generation. Questions/Comments Please 1) What storage space do you recommend? 32? 64? more? 2) What about running it...

And a 3rdhttp://files.engineering.com/getfile.aspx?folder=207f5bd9-4c70-44b2-8547-556b8e638750&file=update_to_job_codes.JPG

Here's another http://files.engineering.com/getfile.aspx?folder=885e6425-8f19-407d-a71e-eaaa48eb99b3&file=update_to_report_carryover_sales_to_first_daypart_of_new_day.JPG

I think I may have figured it out - I made a few changes on BOH and we'll see if this fixes it.http://files.engineering.com/getfile.aspx?folder=2719b8ed-09dc-4848-95a5-0600c7af6f40&file=update_to_auto_clock_out.JPG

My carryover sales/cash are not carrying over at EOD on Aloha checkout. This is happening on all stores above 6.4 version. My 6.2 version works properly. The sales information carries on the EOD sales summary but not on the cash registers checkouts. It's like they are ghosts and not able to...

You're right! Thank you!