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Ah, that was it. I needed the CTI on in the PBX settings and the on/off codes set. When our vendor came out to set it up, he compared to his system and didn't have on/off codes set. Thanks very much!!!

It is set to Dial Digits. I was having an issue with it not lighting lights set to CTI. If you have it set to CTI, do you still need to have the on and off code specified?

The rerouting is specified as always. I removed the member of that hunt group. I also checked the COS options for my phone. I have the following set to yes for the HCI options I found. HCI/CTI/TAPI Call Control Allowed HCI/CTI/TAPI Monitor Allowed

Here is what I have on the 3300. I have a hunt group with a number of 10787 with only 1 ext in it of 10673. I have the Hunt Group specified as type HCI reroute. This hunt group is set as circular and not terminal (if that makes any difference). I have the call rerouting assignments for both...

That appears to be all correct as far as the HCI reroute to answer your Q kwbMitel. And for the first Q from JustinKredible this is happening on both phones. I checked on my 5340 and I don't have that option for Message Key config under settings. It must be due to the software release on the...

Hello. I'm running ICP 3300 ver 7.0.21.5. The messagins sytem is 6510 version 2. We just upgraded from 1.5 DNIC integration. Since the upgrade a feature on our phones no longer work. I am able to set a button on our phones (5224/5340) to be a message waiting indication and they work to turn...

Am I hear right that you will be able to by a new and improved handset for our 5212/5224 phones? I hear lots of complaints on those too. Don't ge me wrong the system is nice, but the handsets are for little people.

I'm currently doing this using the dummy hunt group method, but our users complain that it takes to long. What it does is you create a hunt group that reroutes to voicemail with no numbers in it. The users have to hit the transfer button and then hit the speed dial button for the dummy hunt...

I have done all that. Thanks for your help though. It was worth trying anyway. I am thinking that the 6510 is a bit of a different animal.

It goes right to the mailbox after the set amount of rings for my 1st alternative setting. But if I reroute to voice mail the * and ext number it does not work. It is almost like it takes too long for the 6510 to answer. Normally how our system works when you hear the AA then hit * it ask to...

In regards to the transfer to voicemail from MitelInMyBlood. I setup the no-ring dummy call appearance and also set the reroute always to voicemail. I still have an issue where I get just the auto-attendant and still will need to hit * and then the mailbox number at that point. I am running...