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I want to restrict pay per call numbers.

Thanks John Poole, That is my last solution because the numbers is to spreaded. Numbers is 11 digits and there is no special block to restrict.

Hi all, I need to restrict more than 300 numbers and i created a spn table for this. However i can't enter more than 64 phone number under sdrr deny table. I got this error when tried to 65th number. ESN0068 No more restricted numbers allowed for this code. Severity: Info Is it possible to...

Hi, We have mcs 5100 Rel 4 and Lotus Notes 8.5 . Is there anyone who could integrate this two systems?

Voice call made: Outgoing calls made by agent. Calls accepted by agents: Incoming calls answered by agent.

I created a new skillset but right now customer complain about historical reporting. There is 2 seperate skillset statistics for one queue and it is very complicated for the customer.

I have another issue related this topic. Lets say that 10 agents are assigned to main and backup skillset. My customer wants to choose 6 agents.If there is a waiting call on main skillset, this 6 agents only answer to this calls even there is call on backup skillset,Other 4 agents will continue...

Install Service Update 6. It will be 20000.

Try to login with reference client and assign terminals to user. If terminals are out of service you must solve this problem first.

there is no problem on the CS1000K side. I can work with Softphone Release 2.

Thanks gweber, I got this error right now. Status -------- Flexible License Manager status on Mon 6/22/2009 14:18 [Detecting lmgrd processes...] License server status: 27000@GTOTMSRV License file(s) on GTOTMSRV: C:\Program Files\Nortel\IP Softphone 2050 Licensing Server\counted.lic...

Hi all, Is there any documents which includes Installation of License Server for IP softphones.? I installed software but i don't know how can i check if it works or not. Thanks.

On the CCMM Server, you can delete by using archive utility.

Thanks for replies. I know that MSB is working but my customer doesn't want to do that. I will try to find another solution.

Hi all, I have a question about not ready key. When an agent hitting not ready key on an ACD call, call is disconnecting. What i want to do is when agent press not ready key on ACD call agent will be not ready after ACD call has completed. Is it possible to do that? Thanks in advance.

With CCT it is possible.

Let me clear my problem. If i create a new skillset or new activity code i can't see on real time report until i reset Icertdservice on CCMA. And also if i change anything on agent properties (like supervisor or agent name change),i must reset icertdservice for see new change. SU05, SUS0501 and...

Hi, I can't see any change for an agent(for example supervisor change) on Real time displays without resetting Icertd service on CCMA. Is there anyone whos faced with this problem before?

Hi all, I just finished installation of Witness archive manager on Nortel Contact Center enviroment.I can see label of DVD ROM and all configuration is looking normal. My question is how can i start manually archiving procedure? I set up campaign but i can't see any record on DVD. Thanks in advance.