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We had a similar problem the system would hang when we did an EDD or a BKO as for swapping I don’t recall if we had a problem. The cause of the back up trouble was the cable connecting a TTY port to another terminal became disconnected at the terminal. We disabled the TTYs that we weren’t using...

Let's bury this dead horse. This is what we had to do to make it work. If you do it another way more power to you, but we tried every thing else and this was the only thing that worked for us.

EDDIE, how many extensions does the dn 7700 apear on and I don't mean xmwk 3353 7700.

ACD WITH VOICE MAIL TN 004 0 09 13 TYPE 3904 CDEN 8D CTYP XDLC CUST 0 FDN 8888 TGAR 1 LDN NO NCOS 4 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16 XLST CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLA CRPD STSD MWA LMPX RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LNA...

In your example if 7700 is on key 0 of a phone it will work fine. Some of our customer sites have ACD sets that all the DNs apear on all the sets and none of the DNs are on key 0 the PBX does not know which set to to light up so none is lit even if you have lmpx and xmwk. The phantom phone is to...

Another way to turn on the MWI would be to program a non DID on a key and have voice mail box turn on the MWI on the non DID but this works best if the mail is connected to this PBX otherwise you will have to do NARS BARS stuff to get it to work and if you have Passport as your TIE trunks you...

If you use a regular tn then that is one tn that you can not use for a phone also if you have ld 30 turned during the midnight routine that tn will become disabled. ld 30 test the dig phones among other things and if it does not see one it will disable the tn. Having ld 30 turned on may help...

THIS WILL GO AGAINST YOUR TN COUNT BUT NO PHYISICAL EQUIPMENT REQUIRED To make the MWI work on a 3904 acd phone in cls give LMPX, program a blank key as XMWK xxxx yyyy (xxxx = voice mail dn) (yyyy = phone dn) Next program a phantom 3904 (tn 16 to 31 on DLC) to keep track of the tn I program...

Thanks gang you were spot on and about the 100 we meant to say at least 100 and all are 250

how do you increase the number of attendent schedules. our octel only goes up to 10. our other octels go to 100.

Idle agent receives an ACD call. While the call is approx. 15-20 seconds in progress, another ACD agents arrives on the very same call. The 2nd agent says that she received the call and while in her greeting she is interupted by the 1st agent who says i have the caller online and our status is...

My mistake 4.02.016.04

I am in the process of replacing an outdated SWCS with a new machine the customer does not want to upgrade to 4.5. How can I copy the user information (access and partition management, user passwords and reports) from the working server to the new one. The change will be done after hours because...

Mahalo (thanks in hawaiian) PERRYPJ, your instructions were right on the mark,we found the tn that was at fault. we did a stat of the tn and found it was disabled we enabled it did a untt got NWS0614 then we did a stat of the card and the unit is uneq. NO errors now.

I have an option 11 25.40b and i have converted the hex code to decimal but it does not convert to anything i can understand. this is what i have: AUD313 00001608 DIAL 00000000 0019F46B 00000449 00000002 The code prints out the same every time execept the first string (00001608)but it is always...