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Thanx guys Hope it works - havent tried it yet. Would this affect any of the agents if i change it on an existing acd - during working hours. Thanx

1:Is it possible to make outbound calls from a supervisor phone without logging into the queue? 2: Can supervisors observe agents without loging in? Any advise appreciated

Has anybody out there implemented this package from CCT5 & Symposium 4.2 upgrade . We're currenltly having problems with our CCT6 server with regards to dialing applications not working and the ref client not working properly under normal load conditions. This previously worked fine CCT with...

Hi guys. I would like to know how i setup a phone to listen in on an agents conversation with a client and be able to "advise" the agent if he/she gets stuck with the client. This all happening with no interference with the agent/client conversation. I've got the phone setup to listen in...

Thanx johnpoole This is what i have currently.I'm still new to this whole symposium. How do i change it to call the ovdn? Say if i want to route the overflow to extn 4100 if all agents in my que are busy .... Problem with what i have now(works perfectly though) with the overflow queue is that...

How do i route overlow calls from the skillset queue to extention numnbers???Can anybody help me??

Can anybody help me with the following. Trying 2 trace a cell call going out on a premicell. Have couple of premicells that has been setup to route two networx(outgoing) trough them.2 of the premicells have a lot of noice on them.How can i trace the call being made through a specific one without...