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here are four reputable products http://www.goldsys.com/index.php?load=content&page_id=165 http://www.telephonetics.co.uk/telephoneticsvip/solutions/products.jsp?ref=2&page=corporate http://www.nuance.com/autoattendant/ voicerite uses IBMs Speech rec product which in my experience works fine...

Hi There, I come from a speech recognition background having worked in speech for 9years. I would like to advise but iI need more information about what you wish to achieve. Are you a call centre with specific requirements or is this a central switchboard "replacement". Also where are you...

Hi All, I am a new poster to this forum... but thought I'd chuck in my t'pence worth in I believe that the reason that Verint bought Witness was two fold; the Avaya/Cisco relationship and WFM both of which Verint didn't have. Although there is some overlap, Witness products have features that...

Hi, You could always be really flash and use your VAL board as a MoH source. If you have a split site (like we do - 6 buildings in one city) we are about to implement the announcement grouping and digital music on hold features, they all have their own local source and no single point of...

Hi, My understanding of the SIP standard is that not every feature was set out in the standard. MWI was one of those missed out and to meet the requirement vednors have implemented this in different ways. Avaya and Counterpath have probably chosen different routes. SIP is a bit of a nightmare...

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ih=002&sspagename=STRK%3AMESE%3AIT&viewitem=&item=120096654994&rd=1&rd=1 maybe it'll be of use as spares?

sorry. Forced call work codes is supposed to stop the next call being presented to the agent until the agent enters a call work code. We have "normal" call work codes working elsewhere in the centre but this functionality isn't working... Thanks BAC42

Thanks for your reply. However, unless I have mistaken your reply, that only allows for a single supervisor per skill. We have multiple supervisors per skill, how do we configure the system so that it finds an available supervisor for a skill, when we want to reconfigure the system from the...

Hi, We are running a 250 seat call centre from a s8700 running CM3.1 and CMS-R12 using CallMaster V's. Agents currently have no agent assist button setup, but due to our heavily multi-skilled setup we would like the destination of the assist button to be a skill or supervisors which is...

Hi, We are running a 250 seat call centre from a s8700 running CM3.1 and CMS-R12 using CallMaster V's. We would like to force agents to enter call-work-codes and we know the feature is there but can't get it to work. We have changed the "forced-entry of Stroke counts or work codes" to y, and...

Thanks for that. We'll talk nicely to our reseller ;-)

Hi, Yes, thanks I think it does help. Just to clarify... So the TN3 recieves TN3 music while in the queue, but the call is then transferred to an agent which is in TN1 (as their primary skill is with TN1), the call from this point would recieve TN1 music if put on hold ( and until passed to...

Hi Everyone, I have a very specific query about Tenant Partitioning, I trust someone can help... We run a call centre with 6 brands, each wish to have their own MoH. However, nearly every agent is skilled in more than a single brand. Do agents have to be assigned to a Tenancy? If so, when a...

Hi, You could look at using solid state MP3 players (no moving parts = less likely to fail) as these are now very cost effective at about £10 per unit, plus mains transformers. Alternatively, if you wish to be able to remote manage them, then you could look at a multi-zone music player...

Hi, Thanks for looking! Is there a way to copy off the digital versions of messages left on a particular mailbox from an Intuity Audix. The unit is about 2 years old but I am unsure of the model. What format are these in? Thanks BAC42

Hi, Thanks for looking! Is there a way to copy off the digital versions of messages left on a particular mailbox from an Intuity Audix. The unit is about 2 years old but I am unsure of the model. What format are these in? BAC42

Hi, I hope you can clarify a few things on this. We have a requirement from our different brands for each having their own music-on-hold, as they're quite different demographics and branding. From reading through this forum I know of the following two methods: - Tenant Partioning -...

Hi, We are running 8700's and 8300's with 3 VAL Boards across the network on CM3.1 We are looking to get redundancy on Announcements. We have heard about grouping. The manuals don't describe the finctionality (well not that I've found), anyone got any experience of this? Thanks BAC42