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I'll give that a shot. Thanks.

Hi All, I've set up an ISDN tie trunk to a Cisco gateway. I can connect a call, and when I do a list trace tac *97 (trunk group tac), It sets up ok, but says CP Number 1033 (my extension) and then CP Name No Name, even though the station has a name. I've set up Send Calling Name to y on the...

Eatlog, Can you post that doc again? Thanks!

They would connect back to a pbx, but over POTS lines, not IP.

Thanks much. I will look into that set.

Does anyone know of a "wired" analog phoneset that is headset capable and can be set to "auto answer"? Interestingly enough, the only set I can find is a cordless model from Uniden. We do not want cordless. We need these for remote at home workers. As always, any feedback is greatly appreciated.

Please forgive my ignorance, and I have searched the threads and have not found the answer to this- Have a G3dsi with ISDN trunking. I know that we used to be able to get the original caller's ANI on our cell phones when our stations are call forwarded to our cell's. We no longer get the...

Before I ask my Avaya rep this- and I'm assuming he'll poo poo this- I wanted to get the real scoop from this forum. If I buy used G3 cards that are not "official" Avaya refurbs, will Avaya add and cover them under maintenance? Crockett

We want to associate our agent's Intuity voice mail boxes with their agent ID's instead of their station because our folks move around alot. We want to be able to have "off ACD" callers leave messages without disturbing the agents, especially while logged on to the ACD. I have the coverage...

Mike042 and Spamly, Thanks for your quick answers! Both methods work. I guess I didn't read clearly enough the MT man page. I'm a newbie to Unix, so pls pardon the dumb questions. I'd like to ask another related (tape drive) question: I've found a command in one of the scripts on the box...

Is there an mt command that simply ejects a cartridge? Thank you...

Double quote works like a charm. Thanks!

I'm trying to use the import function of ASA to update some ACD agents. I need to remove the skill completely and it is in Skill 4 "slot". I've tried blanking out the field, but when I go back and check the agents, the original skill is still in Skill slot 4. Does anyone know how to get rid...