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Not getting CTI events...Help
I have the same issue and I testing to see if it is a Call ID Timer in the CTI server is causing the loss of the screen pop data. Nortel documentation states: The Call ID timer (csda da_callidtimer 500) sets the amount of time (in seconds) that the CSDA retains call data. When the timer expires...- dett183
- Post #2
- Forum: Nortel: Symposium call center solutions
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Misrouted Calls in Symposium that originate at Independent telco.
I was able to get this to work by changing a setting on the outgoing route in LD 16 dsel, removed vce and added VOD and call would follow the routing to the Nextel phone. Thanks for your help.- dett183
- Post #6
- Forum: Nortel: CS1000 (Meridian) systems
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Misrouted Calls in Symposium that originate at Independent telco.
jgideon, I use DNIS 4 digit for my routing and expect to see that from the carrier. Are you saying that CPN is a trunk billing number? I have had no problems from Wireless phones.- dett183
- Post #4
- Forum: Nortel: CS1000 (Meridian) systems
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Misrouted Calls in Symposium that originate at Independent telco.
I've discovered a misrouting issue when calls originate from an Independent Telco, Road Runner or Vonage subscribers. I use DNIS routing, when there are no agents logged into the queue the routing sends the calls to a Nextel Phone. However, calls that originate from the above mentioned sources...- dett183
- Thread
- Replies: 6
- Forum: Nortel: CS1000 (Meridian) systems
