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Network Scripting Intrinsics - QUEUED & OUT OF SERVICE
Thx guys. Based on some testing I did, I can tell with some confidence that the QUEUED intrinsic does count both local and network skillsets. Can you please clarify if the OUT OF SERVICE intrinsic applies to both local and network skillsets in Symposium 4.2?- BMWF1
- Post #4
- Forum: Nortel: Symposium call center solutions
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Network Scripting Intrinsics - QUEUED & OUT OF SERVICE
Does the QUEUED command check if call is queued to EITHER local or network skillset, or only local skillset? Similar question for OUT OF SERVICE Does the OUT OF SERVICE command check if local AND network skillset (skillset is set up as network skillset) are out of service (not staffed) at the...- BMWF1
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
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Networking commands - check if network skillset is staffed
Is there any way to check if there are any remote agents logged in before queueing to network skillset? (i.e. is there an OUT OF SERVICE NETWORK skillset_name command?) I want to know specifically if there are any remote agents available before I execute the command QUEUE TO NETWORK SKILLSET...- BMWF1
- Thread
- Replies: 0
- Forum: Nortel: Symposium call center solutions
