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ICM V5 with Aspect(Concerto) Dialler - Anyone done it?
I did this with the App GW integration to inform Concerto how many agents to move to in or outbound via a 3rd party call control message brokered byConcerto via the PG. It was a straightforward implimentation and a pretty easy script to write.- RajaJustMe
- Post #2
- Forum: Cisco: Intelligent Contact Management (ICM)
