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I am a untrained rookie on ip office, my question is i am about to upgrade a 2.1(27) ip 401 NG system, i read tech bullitin 36, and 71 and none said anything about a ip 401 system. would the upgrade follow the 403 guide? and also i dont see a bin file for a 401 system in my current office suite...

thanks 1043. I got it figured out.

how do you change the generic greeting on an ipoffice 3.1, the manual tells how to change it in the voice mail pro ip office mode but i am running in intuity mode. there is no option in the hunt group extension mail box to change it. can you guy point me to the right direction. thanks, ip...

i dont think there is a way to trick it.

It depends on what sotfware release you have 4.1, 6.1 etc. order the documentation CD.Call 1800-654-0715 Altura Comm. and they could help you with documentation.

Your system should have came with a manual on a CD. If you dont have one you could order one from your Intellicenter ACD vender in your area. Need more information as to what you want to do as far as routing day and nite, and if you already have pilots, agents, and anouncments built.

Thanks for all your help, DIDs, and outbound all worked. Monday we will port over their main number. Other question when the number is poted over is it the same procedure as routing a DID call, say if they send me the last 4 digits. Example: expected digits - 4 pattern to match - XXXX...

Okay, here is my printout for the PRI. Testing for the span is tommorow. look and see if I did this right. Thanks A PRI INFORMATION A Slot 8 Switch: 5ESS A System: By line A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing: A 1...

Just pluged in the 100DCD. I noticed the card is not the same as the others in the system, its a lot shorter, but I pluged it in anyway. It look kind of odd. My question is, did I get the right card for this system or is this card made for another box.

Thanks guys for your expertice, and I did download the manual from Avaya web site and read about PRIs and DIDs, I just did not know to much about the hardware part of the job, the software part dont look so bad, but yet I have not program a Legend before to know better. My thinking after reading...

Going to attempt to install a PRI for the first time with DID service on a 7.0 merlin legend with 2 cabinets. Also just installed winspm and will be my 1st time using it. This is what I have so far. 100 DCD card it came with a cable with db50 connector on one end and some other connector on...