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Any ideas on why an IVR Speech Reco application prompt would barge in on the call. I can lower the volume output of the prompts to mask the problem but I'm really trying to determine the "root" cause. The IVR is using analog lines and I suspect there is a line quality issue that is causing the...

I just wanted to add that the VRU runs under the ICM spec for version 4.1.3.

Hoping somebody can clarify how the sequence number is incremented during an active dialogue between the VRU and the PG. It is my understanding the sequence number is incremented by one for each message between the two systems. So, for example, ·VRU sends REQUEST_INSTRUCION with a sequence of...

Anybody familiar with any required feature codes to enable flash hook blind transfers. I'm trying to get the IVR to work with the Avaya switch for transfers. The transfer will work, in that the call will transfer to the destination party, but once the other party answers the phone the two...

Anybody familiar with any required feature codes to enable flash hook blind transfers. I'm trying to get the IVR to work with the Avaya switch for transfers. The transfer will work, in that the call will transfer to the destination party, but once the other party answers the phone the two...

I just need to be able to set up a telephony environment with different protocols. We currently have a T1 (digital loopstart) and plenty of analog lines. But I also am looking at setting up a PRI with whatever variant I can get. We did use Expresstel (they charged us about $300-$400 per...

Our location will be in the Santa Clara/San Jose are in the state of California (Bay Area).

Around a $300-$400 monthly usage fee for a single PRI span (23 channels 1 D channel).

Anybody know of a service provider that can provide an ISDN span for cheap? I'm looking at getting one setup for lab use