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the cisco cdr insert service is activated and cant seem to find the solution.

hey the car plus-in is already install and dont seem to find the solution to why records are shown on the flat file but no inserted to the cdr database. So decided to add space to the driver containing the flats files and will truncate the cdr database and see if there is gonna be any change...

Version 4 is the version of the CCM. And I use sql enterrpise manager to view the records in the cdr database. Thanks

thanks for your time. Checked under the service paramters and saw that the CDR enble flag and the Call Diagnostic Flag parameters are both set to true. Really, cant figure out what is going on. What could be the easiest thing to do? would re-installing the system help? Thanks.

thanks for the reply. The cdr file time interval is set to 1 but the funny think is that ai can see the flat file for this morning calls, but nothing to be seen in the cdr database. I can say that no information have been recorded into the CDR database over a long period of time Should ai trim...

Greetings. Really dont undertand why the information on the cdr database is static for a long time mean while I can see the recorded information on flats in the cdr folder. So would like to know what can be done in order for the records to be inserted directly to the cdr database. thanks...