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how do you use global variables in SCCS?
My new Call centre Manager is keen to implement expected wait time announcements. However the last tine they tried (not by me) to do this, apparently an over inflated estimated of wait time was played to callers and as a result the abandoned rate went through the roof and the initiative was...- kevmarriott
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
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Voice Gateway Media Card Capacity
Thanks to everyone who has replied. I guess it the second part to my question who can I see how many are being used I'm realy interested in.- kevmarriott
- Post #7
- Forum: Nortel: CS1000 (Meridian) systems
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Voice Gateway Media Card Capacity
Every time I order additional IP handsets from my provider they ship and install extra VGMCs as well. I know that a VGMC port is only needed for IP to non IP so it follows I dont need this 1 to 1 provisioning. How can I tell how many ports I'm actualy using on a given day in the busy hour. Thanks- kevmarriott
- Thread
- Replies: 6
- Forum: Nortel: CS1000 (Meridian) systems
