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I have an SV9100 VoiP PBX and I want to change out the old reception IP phone to a new IP phone but the DSS Console is still associated to the old MAC address in 30-10. I can't figure out how to associate it to the new MAC address on the new phone since it's a read only program. Does anybody...

It ended up being an issue in the router/firewall. A setting was changed for the UDP timer or timeout. My tech worked it out with Edge Communications and the IT guy. Thanks to everybody on the input to getting this rectified.

After having the IT person change the items on the router, I still cannot receive incoming calls. Still getting the message that "you're call cannot be completed

Thanks Ragnorak. I've got a message to the IT person who's managing the router/firewall and will see if that does it. It sounds like that must be it. Thanks belevedere. I confirmed that SIP ALG is off earlier.

I have an NEC SV9100 that I have set up totally as VOIP. I have 8 statiions and 8 SIP trunks. I can call out on the SIP trunks no problem. But incoming calls do not ring through unless I first use the system to make an outgoing call. To further explain, when you first arrive in the morning...

Thanks Belevedere! I'll try resetting the system but first have replace the CPU battery. I just programmed the card and shipped it to them and they just plugged in the VMP last week and don't think they are setting up any options in their mailboxes.

I have an NEC IPK with a 4 Port VMP (DOS) voicemail card. When a caller is transferred direct to a voicemail box, he hears the personal greeting and then a beep followed by more beeps and can never leave a message. It is happening on multiple mailboxes. At times after the first beep, you hear...

Download to your PC first, make your changes to that port and then upload back to NEC.

It sounds like that extension doesn't have a CAP key for the call to appear on. Try assigning a key or two and make sure that you allow that station port access to that CAP.