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Thank you, exsmogger. I don't think this solution allows them to store calls and then later look them up by extension, date, time, etc. does it? My customer is looking for a full-scale solution and recording of all calls. Thanks!

My customer, who has MICS 6.1 and CP100, wants to record calls (call logging). Is there a particular recording system anyone recommends? Or if they upgrade to BCM can they get call recording?

OK, guys, I need your help again - Customer wants to know if Reporting for Call Center needs to go on a dedicated XP Pro machine, or if it can be installed on a XP workstation, say, for example, the call center supervisor's machine. Their IT guy does not want to put it on his server. Thanks!

Now guess what - when I came into the office this morning someone had found the CallPilot 100/150 Rls 3.0 Documentation and Client Software CD, so with the CD and you guys, how can I go wrong? Thanks to ALL. Had good laughs along the way, too. (May need more help later.)

senk1s or anyone else that can help...My problem is - the two techs that installed the system are both gone and I can't find the CD that has the apps for the Call Pilot. Meanwhile, my customer's IT guy wanted to know specifics about the product that I can't answer. I have a new tech with...

I don't have access to the CD or handbook and need to know the requirements on short notice - does anyone know off the top of their head? Thanks

We will be setting up our first Call Center Basic on customer's CP150 and they want Reporting for Call Center. I understand that this is a program that installs on their server. Their IT guy wants to know how big the program requirements are. Can anyone help? Thanks!

Error is extention #: idle i.e. 221:idle

Customer has pri which is directed to stations in a hunt group, but we can't monitor. Added kitchen phone to hunt group for testing purposes and was able to monitor right away, but still not the others. A tek-tips user, Curlycord, advised to make sure no lines are assigned to the set that's in...

I have set up a system with 6.1 software. All stations are in the hunt group and the pri is directed to that group. Only one phone can be monitored (the kitchen phone). Is there a conflict known? I worked with tech support to set it up and it does work with the one. Please advise any and...

Customer has MICS 7.0 and CP150. Wants to set up Call Center Basic for 4 agents and also purchase the Windows based Reporting program. This will be our first setup of either. Q1: How many hours should we allow for proper setup, testing, and training with CCB? Q2; Same question for the...

Customer wants to set up Call Center Basic for 4 - 8 agents. Has CP150. 1. Can the system provide estimated wait times for callers? 2. Is there any outboard ACD I should consider - the customer wants good reports. Thanks!

Customer has MICS, 7.0 SW, and Call Center Basic which has not yet been set up. They want to have 4 - 8 agents. Is there a product other than Call Center Basic that is worth considering. The customer wants decent reports and for caller's to hear wait times. Or is CCB just fine? Much thanks!

Customer has MICS, 6.1 SW, and PRI. 3 companies use the same phone system. Outbound caller id always shows only 1 company. Is there a way that they can control the sending of outbound caller id digits so that the far end sees the appropriate cid info? Much thanks!

My customer has a MICS and is asking about CTI with his ACT! software. Has anyone done this and can tell me what pieces I need to give him integration? Thanks!

My customer wants to silent monitor (service observe) phone calls made by reps in the office. How can this be done? I am told that it is possible to use the ACD function or hunt groups to monitor inboud calls only, but my customer wants to monitor both inbound and outbound calls. Is there a...

Is there an easy way to determine the software level of my customer's MICS after getting the following info from programming: SP: 30BKG06 NAT Thanks!

Our customer has a PRI, and the carrier requires account codes on long distance calls. However, they don't want to have to use the codes from their 3 fax machines, which are connected to the PRI via the MICS. The carrier has set up channels 21, 22, and 23 so no account codes are required. Can...

I phrased my question poorly. Once enabled, can the sales mgr use his hard phone, soft phone, or a cordless phone to monitor his reps?

Customer has sales reps and sales mgr wants to silently monitor calls. 1. Is Call Center Basic required in order to do this? 2. Once enabled, will the feature work with hard phone, soft phone, and cordless phone?